Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.
Vinted’s Help Experience domain ensures that almost a million member issues get solved every week. From building our in-house ticketing system to designing intelligent automation like our chatbot, we create the backbone of Vinted’s community support. Our mission: make resolving issues effortless, while keeping support scalable for the fast-growing business that is Vinted
As Director of Data Science & Analytics, you will set the analytical direction for the entire Help Experience domain, influencing how Vinted scales community support across Europe and beyond. You will do this by leading a team of 10+ data specialists, including managers and individual contributors. You will also work with other Data Science & Analytics leaders across Vinted to drive functional excellence.
This is your chance to shape a pivotal area within a highly collaborative, fast-moving environment. If you're excited by the challenge of designing better support experiences through data, we’d love to hear from you.
In this position, you’ll- Set and deliver the data strategy that ensures support is both high-quality and cost-efficient at marketplace scale
- Work hand-in-hand with Product, Engineering, and Operations leaders to prioritize the highest-impact opportunities for member experience and scalability
- Champion experimentation culture (A/B testing, causal inference, etc.) across the domain
- Grow and lead a team of decision scientists, data scientists, analytics engineers, and managers
- Demonstrated experience leading teams (ideally 10+ members)
- Track record of coaching leaders/managers and senior ICs
- Demonstrated experience leveraging data for business value and impact
- Deep technical knowledge of up-to-date analytical/data science tools and methodologies
- Experience working in a tech company
- Great communication and teamwork skills
- Excellent written and spoken English
- Bonus: Experience building measurable links between customer experience, operational efficiency, and business value
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Digital mental and emotional health support and Employee Assistant Program (EAP)
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Never ending snacks and monthly lunch benefit
- Private health insurance
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The salary range for this position is € 7,333 - € 9,917 gross per month.
Top Skills
What We Do
We’re the world’s biggest preloved fashion marketplace. The brainchild of Milda Mitkutė and Justas Janauskas, Vinted grew from a local website into a mobile-first community of 20 million people in 10 countries which is boasting over 30 million listings in total. Our mission: make second hand the #1 choice worldwide. We do it by shaking up everyday shopping habits and creating new personalized ways of buying, selling, and swapping clothes, accessories, and lifestyle items. We’re always on the lookout for smart people who know exactly how they can contribute to making Vinted better. Join or lead cross-functional teams at a startup where your impact is never limited to your job description. Step out of your comfort zone. Grow with us. And have fun with a team of more than 200 people along the way. You can find all open positions: https://www.vinted.com/jobs If you know you belong here - tell us why! Follow us! https://www.instagram.com/weworkatvinted/
