The Role
Leads TTEC Digital’s GCP data engineering practice, setting architecture and engineering standards while overseeing enterprise data platform delivery. Designs scalable ingestion, lakehouse, streaming, governance, security, GenAI, vector search, and RAG infrastructure using Google Cloud. Partners with executives and clients on solution delivery and presales, establishes CI/CD, Terraform, testing, monitoring, and FinOps practices, and manages, mentors, and scales agile data engineering teams.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.
As the Director, Data Engineering (GCP), you will lead our Google Cloud data engineering function within the Data and Analytics team. You will play a pivotal, highly visible leadership role driving modern data architecture, advanced ingestion, real-time analytics, Generative AI infrastructure, and enterprise data governance—all natively powered by Google Cloud Platform.
We are looking for a hands-on, strategic technology leader who combines deep GCP technical expertise with a passion for mentoring high-performing engineering teams. You will collaborate closely with client executives, lead solution delivery, and build scalable, business-critical data foundations that power advanced analytics, AI/ML and enterprise digital transformations.
What you'll be doing:
- Functional Leadership: Define and execute the technical vision for our GCP Data Engineering functional practice, setting standards for data modeling, ingestion pipelines, lakehouse architectures, and cloud cost optimization (FinOps).
- GCP Solution Delivery: Oversee the end-to-end design and deployment of enterprise data platforms using core Google Cloud services, including BigQuery, Dataflow, Dataproc, Pub/Sub, Dataplex (Knowledge Catalog), and Cloud Storage.
- GenAI & ML Enablement: Partner directly with the Data Science and AI functional practice within the team to design and build production-grade data pipelines, vector search infrastructure, and retrieval-augmented generation (RAG) frameworks powered by the Gemini Enterprise Agent Platform (i.e., Vertex AI) and BigQuery ML.
- Data Governance & Security: Lead the implementation of GCP-native data governance, security, and compliance frameworks—establishing data lineage, row/column-level access control, and metadata management via Knowledge Catalog and IAM.
- Client & Executive Partnership: Serve as the GCP Data SME during pre-sales activities, client workshops, and enterprise delivery engagements—translating complex business needs into modern GCP and Generative AI architectures.
- Quality & Engineering Excellence: Establish CI/CD, IaC (Terraform), continuous data testing, and automated monitoring (Dataflow/BigQuery logs) to ensure maximum reliability, security, and accuracy across client data assets.
- Team Development & Strategy: Manage, mentor, and scale an agile team of GCP Data Engineers. Drive talent acquisition, skill development, Google Cloud certification pathways, and performance management aligned with practice growth.
Skills and experience you will bring:
- Education: Bachelor's degree in Computer Science, Engineering, Mathematics, or a related quantitative field.
- Core Experience: 10+ years in data engineering and enterprise architecture, with 5+ years of direct people management experience leading agile engineering teams.
- Deep GCP Mastery: 4+ years of hands-on experience designing and building production data solutions natively on Google Cloud (BigQuery, Dataflow, Pub/Sub, Cloud Composer/Airflow, Dataproc, Cloud Storage).
- Generative AI & Modern Stack Skills: Advanced proficiency in SQL and Python. Practical experience deploying data pipelines for LLMs, vector search indexing, and GenAI workflows alongside frameworks like Apache Beam, PySpark, and NoSQL databases.
- Architectural Expertise: Proven track record in modern data modeling, ELT/ETL pipeline architecture, real-time streaming processing, and building Medallion/Lakehouse architectures on cloud.
- DevOps & Governance: Strong understanding of Terraform for GCP infrastructure, CI/CD pipelines, and enterprise data security practices (IAM, KMS, Knowledge Catalog governance).
- Client Engagement & Business Acumen: Exceptional presentation, consultative, and stakeholder management skills—with a demonstrated ability to translate quantitative insights and AI capabilities into strategic business outcomes.
- Certifications: Google Cloud Professional Data Engineer certification is strongly preferred.
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related quantitative field
- 10+ years of experience in data engineering and enterprise architecture
- 5+ years of direct people management experience leading agile engineering teams
- 4+ years of hands-on experience designing and building production data solutions on Google Cloud
- Experience with BigQuery, Dataflow, Pub/Sub, Cloud Composer or Airflow, Dataproc, and Cloud Storage
- Advanced proficiency in SQL and Python
- Experience deploying data pipelines for LLMs, vector search indexing, and generative AI workflows
- Experience with Apache Beam, PySpark, and NoSQL databases
- Expertise in data modeling, ETL or ELT pipeline architecture, real-time streaming, and Medallion or Lakehouse architectures
- Strong understanding of Terraform, CI/CD pipelines, IAM, KMS, and enterprise data security practices
- Exceptional presentation, consultative, and stakeholder management skills
- Google Cloud Professional Data Engineer certification
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
