Director, Dallas College Promise Program

• Provide strategic leadership for the planning, implementation, and continuous improvement of the Dallas College Promise Program.
• Lead the collection, analysis, and interpretation of program data to inform strategy, identify trends, and support data-driven decision-making.
• Establish, monitor, and achieve performance metrics related to recruitment, enrollment, persistence, retention, and completion.

• Develop and oversee dashboards, reporting tools, and performance metrics in collaboration with institutional data and analytics teams.
• Ensure effective utilization and optimization of CRM and enrollment technologies (e.g., Salesforce, Navigate, Workday) to support student engagement, communication, and case management.
• Oversee operational management, including program policies, procedures, compliance, budgeting, and resource allocation.
• Design and implement process improvements to enhance efficiency, consistency, and service delivery across the student lifecycle.
• Build and maintain strategic relationships with internal departments and external partners, including school districts, universities, business, and community-based organizations.
• Ensure coordinated, accurate, and timely communication strategies for students and families, including oversight of messaging, content, and digital student experience.
• Supervise, mentor, and evaluate staff; establish clear expectations and foster a high-performing, collaborative team environment.

Required Dallas College Professional Development Hours per Academic Year.

• All employees are required to complete a minimum of 19 hours.

• People leaders are required an additional 16 hours of leadership development.

• Perform other duties not listed as assigned.

The following duties are required for People Leader roles specifically:
• Exercises full discretion and decision-making authority in the recruitment, selection, hiring, mentoring, coaching, development & termination of staff, ensuring alignment with organizational goals, budgetary constraints, and workforce planning strategies.
• Drive high performance by administering the performance management process timely, setting clear expectations, conducting performance evaluations, and implementing initiatives that enhance employee engagement, motivation, and retention

Required Qualifications for Role:
• Bachelor’s degree from an accredited institution (official transcript required)
• Five (5) to seven (7) years of progressively responsible experience in higher education, enrollment management, student success, or program management
• At least one (1) year of supervisory or leadership experience
• Experience in operational planning, program development, and program evaluation
Preferred skills/experience:
• Master’s degree
• Eight (8) to ten (10) years of relevant experience

• Experience in project/program management and implementation of technology-enabled solutions
• Bilingual or multilingual skills preferred

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Required Qualifications for Role:
• Knowledge of community college mission, student success frameworks, and strategic enrollment management principles.
• Demonstrated ability to lead complex, cross-functional initiatives and drive organizational change.
• Strong analytical and problem-solving skills, including the ability to collect, analyze, and interpret data and translate findings into actionable strategies.
• Experience with CRM systems and data platforms used in higher education to support enrollment and student success outcomes.
• Knowledge of program assessment, evaluation methodologies, and continuous improvement practices.
• Ability to develop and implement operational processes and policies that enhance efficiency and effectiveness.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Excellent interpersonal, written, and verbal communication skills with the ability to effectively engage diverse populations and stakeholders.
• Knowledge of K-12 to higher education pathways, college readiness, and access initiatives.
• Ability to collaborate effectively across departments and with external partners to achieve shared goals.
• Demonstrated commitment to equitable access to education and student success.

• Work is primarily performed in a standard office environment with routine use of computers and office equipment.
• Position may require prolonged periods of sitting, standing, and/or working at a computer.
• Occasional local travel may be required for meetings, events, or outreach activities.
• Reasonable accommodation will be provided in accordance with applicable laws to enable individuals with disabilities to perform essential job functions

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.  We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. 

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Assigned campus may vary and will require travel to all Dallas College campuses.

Some evenings and weekends may be required.