Director, Cyber Assurance

Note: Fidelity will not provide immigration sponsorship for this position

THE ROLE

Fidelity Investments is seeking a Director to join the Cyber Assurance and Support organization within Fidelity’s Workplace Customer Protection Center of Excellence. This role offers a unique opportunity to shape how Fidelity demonstrates trust, security, and responsible innovation including artificial intelligence to clients, and prospects across the Workplace business.

As a Director, you will be accountable for supporting complex client requests, assessment and audit engagements focused on Fidelity information technology, cybersecurity, and AI controls. Additionally, you will serve as a visible client facing leader and trusted internal advisor, helping Fidelity articulate its cybersecurity and AI posture to external clients while ensuring consistency, quality, and scalability of assurance activities. The Director also will serve as the AI subject lead for the Client Assurance function.

As a Director, you will:

• Lead client-driven cybersecurity, technology, and AI assurance activities, overseeing complex audits, assessments, and due diligence requests on Fidelity processes and controls. Routinely coordinate with Fidelity clients on cyber/AI matters, to include Fortune 500 companies, large universities, healthcare institutions, leading technology companies, and other organizations.

• Act as a senior point of contact for clients and prospects, clearly communicating Fidelity’s cybersecurity posture, customer protection controls, and approach to responsible AI use.

• Oversee and guide responses to client security and AI inquiries, translating technical controls, governance, and risk management practices into clear, business-focused outcomes.

• Strengthen client confidence and drive continuous improvement by leveraging independent audits and certifications (e.g., ISO 27001/27017/27701, SOC 2), and by identifying trends, gaps, and prioritized enhancements across cybersecurity and AI assurance activities.

THE EXPERTISE AND SKILLS YOU BRING

• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or a related technology field; or equivalent experience.

• 10+ years of experience in cybersecurity, technology risk management, or information security, with demonstrated experience with external cybersecurity audits & assessments.

• Proven presentation, communication, and relationship management skills.

• Demonstrated knowledge of Responsible AI, AI governance and AI security best practices.

• Demonstrated ability to define, track, and report assurance and governance metrics, leveraging data visualization and reporting tools (e.g., Power BI or similar platforms) to

• identify trends and risks, and provide clear, data-driven insights.

• Ability to manage multiple high-priority engagements while maintaining quality, consistency, and stakeholder trust.

• Relevant certifications are strongly preferred, such as CISSP, CISA, or similar.

THE TEAM

• You will be a member of the Workplace Customer Protection Center of Excellence (CoE). The mission of the Customer Protection CoE is to protect the Workplace community of plan sponsors and participants using our retirement and benefits platforms. 

• As a member of the Customer Protection Center of Excellence, you would be joining a culture that is defined by how our team members work. We:

• Are trusted, collaborative partners who are engaged and transparent

• Are security subject matter experts and continuous learners that are passionate about protecting our customers

• Take personal accountability for quality & timely delivery of our services

• Demonstrate inclusion and empathy where everyone feels safe to be their authentic selves

• Foster associates’ well-being by supporting work-life balance and guilt-free time off

COMPANY OVERVIEW

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [email protected] or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.