Location: Hybrid (San Francisco or Boston preferred) or Remote for the Right Individual
About AllSpiceAt AllSpice, we're building a platform for hardware engineering teams to collaborate, automate, and supercharge their workflows. By applying proven software development principles and AI technology to the hardware lifecycle, we're redefining how a $6.5B+ industry designs, builds, and collaborates - powering innovation across electronics teams worldwide.
Read more about us in TechCrunch here, and our latest Series A announcement here!
We're entering a high-growth phase and are looking for a Director of Customer Experience to own the post-sales journey and build the function from the ground up. This is a senior leadership role for someone who is equally comfortable setting strategy and rolling up their sleeves, a true player-coach who can define what great customer success looks like at AllSpice while staying close to our most important accounts.
What You'll DoBuild and Lead the Function
Define the CX strategy, team structure, and operating model as we scale through Series A and beyond
Build and own the playbooks, processes, and tooling that drive consistent onboarding, adoption, and expansion across all customer segments
Establish clear metrics and reporting for customer health, retention, expansion, and team performance
Partner closely with Sales, Product, and Engineering leadership to align on customer outcomes and feed insights back into the roadmap
Stay Close to Customers
Personally lead or support engagement with strategic accounts, this is a hands-on role, not a purely managerial one
Guide enterprise engineering teams through technical onboarding, helping them deploy AllSpice into real hardware development workflows
Serve as an executive-level point of contact for key customers and escalation situations
Identify and drive expansion opportunities within existing accounts in close partnership with Account Executives
Develop the Team
Hire, coach, and develop CX Engineers as the team grows
Model the technical depth and customer empathy you expect from the team
Create enablement resources, documentation, and internal knowledge bases that help the team scale their impact
7+ years in customer-facing technical roles, with at least 3 years managing or leading a CX, Customer Success, or Solutions Engineering function
Demonstrated ability to build processes and playbooks in a high-growth or early-stage environment, you've done this before, not just inherited a mature function
Strong strategic planning skills: you can think in systems, prioritize across competing demands, and translate company goals into team-level execution
Hands-on technical credibility, you can engage directly with engineering leaders and hold your own in a conversation about hardware design workflows, Git, or CI/CD concepts
Experience with ECAD tools (Altium, KiCad, Cadence, OrCAD, or similar) or a genuine eagerness to develop that knowledge quickly
Excellent executive communication skills, both with customers and internal stakeholders
Comfortable in a fast-moving startup where the job description evolves with the company
Background in hardware, electronics, aerospace, defense, robotics, or IoT
Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD workflows
Familiarity with Python scripting or a willingness to work alongside engineers who use it daily
Experience building CX or CS functions post-Series A through growth stage
Competitive salary and equity
Health, dental, and vision insurance
Generous PTO
Flexible work arrangements (hybrid or remote)
Home + in-office stipends
Opportunity to make a meaningful impact at a fast-growing company alongside a smart, supportive team
Skills Required
- 7+ years in customer-facing technical roles
- At least 3 years managing or leading a CX, Customer Success, or Solutions Engineering function
- Demonstrated ability to build processes and playbooks in a high-growth or early-stage environment
- Strong strategic planning skills and ability to translate company goals into team execution
- Hands-on technical credibility with hardware design workflows and familiarity with Git and CI/CD concepts
- Experience with ECAD tools (Altium, KiCad, Cadence, OrCAD) or eagerness to develop that knowledge quickly
- Excellent executive communication skills with customers and internal stakeholders
- Comfortable working in a fast-moving startup where the role evolves
- Background in hardware, electronics, aerospace, defense, robotics, or IoT
- Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD workflows
- Familiarity with Python scripting or willingness to work alongside engineers who use it
- Experience building CX or CS functions post-Series A through growth stage
What We Do
What if we could design hardware with the ease and speed of software? AllSpice is building the first ever developer-led platform for collaborating on and seamlessly validating hardware designs. The world around us is enabled by novel circuit designs. Consider the seemingly trivial act of hailing a taxi from the comfort of your home. This simple process (for you) relies on a 3 million light-emitting diode display with a user interface that is logically routed to a capacitive sensor capable of tracking your finger at sub-millimeter resolution, an antenna capable of transmitting to a radio tower kilometers away at a rate of 20 Gb/s, repeated 35,000 km to a satellite, which is able to use it’s own integrated sensors and drivers to maintain geosynchronous orbit over decades without human interference. The infrastructure we've taken for granted wasn't designed overnight and isn't staying put. It's constantly evolving to enable the next generation of life-changing products. But this evolution is currently hamstrung by incumbent and proprietary development infrastructure built for waterfall project management (mostly in the 90s), requiring manual pdf exports, emails, and in-person meetings at each design revision. The next generate of human innovation, like putting the first human colonies on Mars, requires a step-change in how hardware designs are managed. At AllSpice, we've experienced this problem as hardware engineers and we've seen the solutions as software leaders. Today, AllSpice Hub is allowing electrical engineering teams to dramatically accelerate their development by enabling a truly agile workflow. They can seamlessly push a new design update in git, open a design review, tag stakeholders, notify them by email and slack, all while AllSpice automatically collects review artifacts, like visual diffs and review checklists. See it live at https://hub.allspice.io/AllSpice/Archimajor What now? This is just the tip of the iceberg. Our users are adding collaborators from firmware, software, mechanical engineering, management, and logistics begging for even more ways connect their design data to revolutionize their workflow and connect their teams.
Why Work With Us
We encourage exploration and growth in all areas of our work. We never put a pin in something we don't understand. As a team, we set priorities more often than processes. We enjoy the freedom from overbearing bureaucracy that comes with being part of a small team. We're a remote-first team, and believe amazing progress can happen from anywhere.
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