Director Customer Support - US Customer Solutions Group

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. 

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. 

Your Team, Your Impact

Marvell’s U.S. Customer Solutions Group is the frontline interface for our most strategic customers—hyperscale data centers and AI infrastructure leaders. This team is instrumental in driving customer success and accelerating time-to-revenue for Marvell’s cutting-edge switching solutions. Our engineers are deeply embedded with customers, providing expert support across hardware, software, and system integration. Their efforts have cultivated long-standing, high-trust relationships that are vital to Marvell’s growth strategy.
As Director, you will lead this elite team, ensuring flawless execution of customer engagements and maintaining Marvell’s reputation for technical excellence and reliability. You will also play a key role in global leadership initiatives within the Customer Solutions Group.

What You Can Expect

Lead and grow a high-performing technical support team focused on North American customers.

Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs.

Manage and nurture customer relationships, ensuring a seamless experience from design to production.

Coordinate with internal engineering teams to align customer needs with product development.

Drive participation in industry trade shows and represent Marvell in technical forums.

Contribute to global leadership projects within the Customer Solutions Group.

What We're Looking For

Bachelor’s or Master’s degree in Computer Science or Computer Engineering.

15+ years of experience in networking, with a focus on data center and AI infrastructure.

7+ years of experience managing engineering teams.

7+ years of experience in customer-facing roles, providing technical support and solutions.

Preferred Qualifications:

Experience with switch driver development and community software such as SAI/Sonic.

Proficiency in developing and debugging device drivers and silicon.

Understanding of system-level switch and hardware requirements.

Familiarity with networking protocols and VLSI design.

Strong leadership and communication skills, with the ability to inspire and guide teams.

Expected Base Pay Range (USD)

190,280 - 285,000, $ per annum

The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements 

Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments. Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition. Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones. We look forward to sharing more with you during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at [email protected].

Interview Integrity 

To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews.

These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process.

This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.

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