Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.
Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.
Reporting to the Vice President of Sales, the Director of Customer Success is responsible for overseeing all facets of the Customer Success Organization at Interface, supporting the entire product portfolio, ensuring exceptional performance across customer engagement, operational efficiency, and sales support. This role leads the Customer Success Managers and their teams, ensuring that all business objectives and deliverables are achieved while fostering a culture of continuous improvement and excellence. While our preference is for someone based in or near our Atlanta headquarters, we're also excited to connect with candidates who are open to relocating for the opportunity.
The Director will ensure that Interface customers receive a world-class experience throughout their entire process—moving orders smoothly, accurately, and efficiently through every stage. This role also ensures that Interface Sales Teams operate at maximum effectiveness through superior sales support, seamless collaboration, and strategic resource alignment.
A critical component of this position is expertise in Salesforce, leveraging the platform to drive data visibility, process automation, and actionable insights that enhance customer relationships and business outcomes.
Skills and Experience
- Minimum 10 years of progressive experience in Customer Success, Customer Service, Operations, or Sales Enablement roles
- Proven management experience, including leadership of large teams across multiple workflows and geographies
- Demonstrated ability to solve complex business challenges and drive operational efficiency
- Experience in B2B and made-to-order manufacturing environments
- Expert-level proficiency in Salesforce, with the ability to translate business needs into system workflows and reporting
- Optimistic, persistent, and organized mindset with a passion for customer excellence
- Strong ability to develop, mentor, and grow teams, cultivating high engagement and performance, driving accountability and continuous skills development
- Detail-oriented with the ability to connect foundational process improvements to broader business outcomes
- Comfortable managing and leading through organizational change and complexity
Educational Requirements
- Bachelor’s Degree preferred
Essential Duties and Responsibilities
- Oversee all aspects of the Customer Success Department, including customer care, business operations, and sales support
- Lead and develop the Customer Success Managers, ensuring consistent execution, team growth, and alignment with company goals
- Deliver on Sales Transformation initiatives by integrating multiple departments into one cohesive Customer Success function that drives simplification, efficiency, and superior experiences
- Lead change management and transformation efforts while maintaining high service levels for both internal and external stakeholders
- Optimize department resources and processes to create synergy between Order Entry, Order Management, and Sales Support
- Work with the VP of Sales Enablement to define and execute the strategic direction for the Customer Success organization, aligning objectives with Interface’s overall business strategy
- Build and maintain a culture centered on mentoring, training, and continuous improvement
- Ensure adherence to performance metrics, including order entry timeliness (within 24 hours), order management accuracy, and sales support responsiveness
- Leverage Salesforce to monitor KPIs, improve customer insights, streamline workflows, and enhance decision-making
- Lead and manage departmental projects
- Serve as a key business leader on the Interface LaGrange campus, collaborating across functions to improve customer and operational outcomes
- Other duties as assigned by executive leadership
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Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.
We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.
Skills Required
- Minimum 10 years progressive experience in Customer Success, Customer Service, Operations, or Sales Enablement
- Proven management experience leading large teams across multiple workflows and geographies
- Demonstrated ability to solve complex business challenges and drive operational efficiency
- Experience in B2B and made-to-order manufacturing environments
- Expert-level proficiency in Salesforce, including system workflows and reporting
- Strong ability to develop, mentor, and grow teams, driving engagement and accountability
- Detail-oriented with ability to connect process improvements to business outcomes
- Comfortable managing and leading through organizational change and complexity
- Bachelor's Degree
What We Do
Interface is a world-leading modular flooring company with a fully integrated collection of carpet tiles and resilient flooring. Our modular system helps customers create interior spaces while positively impacting the people who use them and our planet. We’re here to realize a more beautiful world, with people and environment in harmony. Our mission, Climate Take Back™, invites industry to join us as we commit to running our business in a way that is restorative to the planet and creates a climate fit for life. We're always looking for passionate, committed individuals to help us get there. Problem solvers. Creative thinkers. True individuals, who don’t follow convention but challenge it. At Interface, that’s a responsibility we all share. From our research labs to our production floor, we’re always looking to design a better way. To inspire others, and to embrace a better tomorrow. If you’re ready to make a real difference, then join us. Help us lead industry to love the world
