The Role
Lead post-sales customer lifecycle for strategic enterprise healthcare accounts: manage onboarding, implementation, adoption, and expansion; coordinate cross-functional teams; prioritize customer-driven product feedback and integrations with EMR/EHR/RIS/LIS systems; drive revenue growth through upsell/cross-sell while minimizing escalations and ensuring ROI-focused value delivery.
Summary Generated by Built In
About Our Company:
At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. We work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups.
We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission.
Location: Remote
Pay: Salary + Commission
Summary Description
We are looking for a Customer Success Director responsible for achieving revenue objectives and drive planning, implementation, delivery, and deployment of customer integration projects working with hospitals and healthcare practices across the country. This position will be responsible for managing key, strategic, enterprise accounts.
Job Responsibilities
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
If you are a dedicated and experienced Customer Success Director ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. We work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups.
We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission.
Location: Remote
Pay: Salary + Commission
Summary Description
We are looking for a Customer Success Director responsible for achieving revenue objectives and drive planning, implementation, delivery, and deployment of customer integration projects working with hospitals and healthcare practices across the country. This position will be responsible for managing key, strategic, enterprise accounts.
Job Responsibilities
- Own the customer success experience relationship with customers at various stages of their lifecycle post-close, including onboarding, implementation, launch, post-launch, adoption, and expansion.
- Manage the relationship with key, strategic, enterprise accounts.
- Engage with Product and Engineering teams to incorporate and prioritize customer feedback and inform the roadmap.
- Collaborate with operational leaders to maximize customer results and reduce client escalations.
- Develop account plans for customers with customer-specific goals and be proactively seeking for upsell and cross sell opportunities.
- Work in partnership with marketing to identify and amplify the narrative of customer success stories.
- Own the onboarding project schedules, including requirements analysis and priority negotiation. Be able to ensure project performance using appropriate tools and resources and perform risk management to minimize project risk.
- Manage cross-functional team meetings with customers and internal teams, with a high level of detail, effective communication, and analytical skills.
- Work with technology partners to deliver integrations with specific EMR/EHR/RIS/LIS and other healthcare platforms.
- Exhibit and explain the Infinx value to each client in a dollars and cents mentality over a productions and SLA adherence mentality.
- 10+ years of work experience in a customer-facing and/or client services role that requires deep product knowledge.
- You have a proven track record of identifying new opportunities at existing client base.
- You have a high competency in communicating complex technical issues to both technical and non-technical audiences via email or phone.
- You're an action-oriented and organized self-starter who is good at multitasking, prioritizing effectively across a wide variety of tasks, and evaluating situational urgency.
- You have strong customer empathy and build strong, trusted relationships with technical customers, and dive deeply into their requests to understand their underlying needs.
- You have a track record of structured, analytics-driven problem solving across the revenue cycle including work in at least 2 of the following patient access, coding, AR recovery, denials management, charge capture bad debt or prior authorization.
- You enjoy coordinating and collaborating with internal stakeholders to meet business goals.
- You have a growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking and are excited to be a great teammate!
- Strong interpersonal skills, particularly, prior experience building trust in executive relationships, employing indirect influence cross functionally, and a clear communication style.
- You have excellent written and verbal communication skills as well as excellent Microsoft office skills including Excel, Word, Power Point.
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
If you are a dedicated and experienced Customer Success Director ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
Skills Required
- 10+ years of customer-facing or client services experience with deep product knowledge
- Proven track record identifying upsell and expansion opportunities within existing client base
- Experience communicating complex technical issues to technical and non-technical stakeholders
- Demonstrated experience with onboarding, implementation, project scheduling, and risk management
- Experience working with EMR/EHR/RIS/LIS or other healthcare platform integrations
- Track record of analytics-driven problem solving across the revenue cycle in at least 2 areas (patient access, coding, AR recovery, denials management, charge capture, bad debt, prior authorization)
- Strong interpersonal and executive relationship-building skills, with ability to influence cross-functionally
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Excel, Word, PowerPoint)
- Action-oriented, organized self-starter able to multitask and prioritize effectively
Infinx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infinx and has not been reviewed or approved by Infinx.
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Fair & Transparent Compensation — Pay is considered competitive in several markets, and U.S. postings show clear hourly ranges for entry- to mid-level revenue-cycle roles. Salary is characterized as on time and dependable.
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Healthcare Strength — U.S. offerings include medical, dental, and vision, with some instances of employer-paid medical coverage and HSA support. Coverage is described as strong in certain cases.
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Retirement Support — A 401(k) with employer matching is included in U.S. materials and some role listings. This indicates structured retirement support alongside core health coverage.
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The Company
What We Do
Infinx Healthcare provides innovative and scalable prior authorization and revenue cycle management solutions for healthcare providers, hospitals, imaging centers, and laboratories. Combining intelligent, cloud-based software driven by artificial intelligence and automation, with exception handling by our certified prior authorization and billing specialists, Infinx helps clients preserve and capture more revenue, enabling them to shift focus from burdensome administrative details to billable patient care.
