Director Customer Partner, Physician

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
117K-195K Annually
Expert/Leader
Fintech • Healthtech • Analytics
The Role
Lead efforts to improve client satisfaction (KLAS, NPS) and operational metrics across assigned hospitals. Partner with R1 service delivery and operational teams to align objectives, identify risks, develop remediation and action plans, and support projects to improve performance. Create standardized analysis and client presentation templates and support functional leaders on daily operational decisions.
Summary Generated by Built In
Essential Responsibilities •Support internal efforts to improve KLAS and NPS scores and related activities. •Execute the R1 strategy  as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation •Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified. •Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers •Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s) •Support projects that will improve operational performance metrics. •Work to develop standardized templates for both analysis and client presentations that can be leveraged both for the specific client’s need but also across other R1 clients  •Other duties and responsibilities as assigned. Education Level Bachelor's - Equivalent experience will be considered in lieu of a degree Experience Level Minimum of 10 years of experience, including at least 5 years in a management role Licenses and Certifications Not Specified Skills Not Specified Physical Demands •Sitting •Standing •Extended Computer Usage Work Environment •Well lit •Remote •Noise Level -Quite •Climate ControlledFor this US-based position, the base pay range is $117,000.00 - $194,847.37 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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Skills Required

  • Bachelor's degree or equivalent experience
  • Minimum 10 years of experience, including at least 5 years in a management role

R1 RCM Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.

  • Leave & Time Off Breadth Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
  • Flexible Benefits Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
  • Career-Linked Recognition & Rewards Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.

R1 RCM Insights

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The Company
HQ: Murray, UT
10,001 Employees
Year Founded: 2003

What We Do

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

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