R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Director of Customer Partner (E2E), you will be responsible for overseeing the full spectrum of Revenue Cycle Management (RCM) services for assigned customer accounts. Every day, you will ensure seamless integration and execution of RCM processes, drive operational excellence, and foster strong client relationships to achieve business objectives and maximize customer satisfaction. To thrive, you must be a dynamic and hands-on leader, possessing exceptional interpersonal skills and the ability to seamlessly collaborate with clinical and administrative teams. Your strong organizational and time management skills, coupled with a meticulous attention to detail and a focus on accuracy and compliance, will be key to your success.
Here’s What You Can Expect
- Serve as the primary contact for assigned customers, managing the end-to-end RCM partnership to ensure client satisfaction.
- Develop and execute strategic plans to optimize RCM processes, drive operational excellence, and achieve business objectives.
- Monitor key performance indicators (KPIs), provide regular reporting, and facilitate executive-level business reviews.
- Lead cross-functional teams to resolve complex issues and implement continuous improvement initiatives across the RCM lifecycle.
- Prepare and present insightful reports on revenue cycle performance to senior management, driving informed decision-making.
Qualifications
- High School Diploma
- 1+ year EPIC Experience
- Proven track record of managing large-scale RCM partnerships or client portfolios.
- Strong leadership, communication, and relationship management skills.
- Analytical mindset with experience in reporting, data analysis, and performance improvement.
- Ability to think strategically and execute tactically in a fast-paced environment.
- Experience with RCM technology platforms and analytics tools.
Willing to relocate to Madison, WI area
For this US-based position, the base pay range is $112,718.72 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 20.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers
R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
