Director, Customer Innovation Strategy, Execution & Workflow

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Director, Customer Innovation Strategy, Execution and Workflow is responsible for delivering Cytiva’s customer‑driven innovation agenda for priority strategic accounts. Working collaboratively across the organization, they will design, execute and govern high-impact innovation collaborations that accelerate customer outcomes and strengthen Cytiva's position as a strategic innovation partner.

This position reports to the Vice President, External Innovation Partnerships and is part of the Chief Technology Office (CTO) organization. The position is remote however, high consideration will be made for those that can be onsite in Marlborough, MA/Uppsala Sweden

What you will do:

• Create customer innovation strategies and execution plans for priority accounts, partnering with GSAs and BUs to shape innovation plans, maintain strategic partnerships, and align initiatives to Cytiva’s broader innovation agenda.
• Serve as one of the primary executive interfaces for strategic customers, co‑leading joint steering committees, aligning on collaboration scope, governance, roles, and timelines, and ensuring disciplined execution and follow‑through.
• Enable and govern strategic innovation collaborations by partnering closely with Legal and IP to structure, negotiate, and secure agreements that protect Cytiva’s interests while enabling impactful partnerships.
• Build and scale enterprise innovation processes and operating models, including standardized opportunity intake, evaluation, governance, and EIP team workflows to ensure predictable delivery and high‑quality decision‑making.
• Drive enterprise alignment, capability, and continuous improvement by equipping GSADs and BU partners with tools and guidance, providing oversight and direction to cross‑functional teams, and championing operational excellence in customer‑centric innovation.

Who you are:

• Bachelor’s degree in a relevant field such as Business, Engineering, Life Sciences, Biotechnology, or a related discipline.
• Experience leading strategic, customer‑facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co‑creation models, and collaborative R&D with priority or strategic customers.
• Proven ability to lead cross‑functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority.
• Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high‑quality decision‑making, and scalability.
• Strong executive‑level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long‑term strategic value.

Travel Requirements:

• Must be able to travel up to 40% of time, including some international travel

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range for this role is $165,000-$185,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].