Director, Customer Financial Services Strategy & Chargeback Compliance

Job SummaryThe Director of Customer Financial Services Strategy & Chargeback Compliance is responsible for leading and implementing the process innovation for Customer Financial Services (CFS) and plays a strategic role in defining, implementing, and overseeing chargeback operations for both commercial and government segments. This position delivers strategic leadership to maintain financial accuracy, ensure regulatory compliance, and uphold contractual obligations, while also fostering ongoing process enhancements and operational excellence. Supporting the Senior Director, Treasury & CFS, the Director will lead cross-functional initiatives and serve as the primary authority on Gross to Net analysis. Collaborating closely with various stakeholders, this leader aligns chargeback strategy with overarching business goals, protects revenue integrity, and facilitates sustainable market access within a highly regulated and complex pharmaceutical landscape.
*This position requires working onsite 3 days per week at our U.S. headquarters in Lake Zurich, IL.
*This position does not offer visa sponsorship either now or in the future.
• Salary Range: $170,000-200,000.
• Position is eligible to participate in an annual bonus plan with a target of 16% of the base salary.
• Position is eligible to participate in our medium-term incentive plan.
• Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.
• Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.

Responsibilities

• Define and execute the strategic vision for chargeback operations, aligning with financial, commercial strategies, and compliance objectives.
• Act as a strategic advisor to executive leadership, providing insights into industry trends, regulatory changes, and market dynamics impacting CFS.
• Establish, monitor, and report on KPIs to measure financial impact, operational efficiency, and compliance performance.
• Serve as the enterprise expert on Gross-to-Net, delivering insights and strategies that protect revenue and optimize profitability across all channels.
• Provide overall oversight of the chargeback lifecycle, setting governance standards, policies, and controls that ensure accuracy, timeliness, and audit readiness across high-volume transactions.
• Design and implement wholesaler monitoring processes in partnership with Treasury, CFS, and Commercial teams to ensure contract adherence and financial accuracy.
• Establish and oversee governance, controls, and systems to ensure accuracy and audit readiness of chargeback processing.  Set escalation protocols and governance frameworks for exception management and dispute resolution, ensuring financial exposure is minimized and external partnerships are strategically managed.
• Partner with IT and systems teams to design and implement automation tools, reporting dashboards, and real-time decision-support capabilities.
• Collaborate with Treasury to align chargeback cash flow forecasting with broader financial planning and liquidity strategies.
• Provide guidance and support for the implementation of new business initiatives impacting chargebacks, credit & collections, and treasury processes.
• Build, lead, and mentor a high-performing team of chargeback analysts, fostering a culture of accountability, innovation, and operational excellence.
• Provide coaching, performance management, and career development opportunities to strengthen team capabilities and retention.
• Develop, refine, and present regular reporting on chargeback trends, KPIs, and root cause analyses.

Job Requirements:

• Bachelor’s degree in finance, accounting, or related field.
• 10+ years’ related experience (Chargebacks, Rebates, Finance Operations)
• 5+ years of management experience
• Experience in pharmaceutical, medical device or related healthcare industry experience required.
• Proficiency in ERP systems and chargeback platforms (e.g., SAP, Model N, Revitas).

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.