Director, Customer Analytics

Sorry, this job was removed at 12:10 a.m. (CST) on Wednesday, May 21, 2025
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Arizona
Fintech
The Role

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Company Overview:

Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology brings together more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary decision-making platform that looks at each customer through a more holistic, human lens. Snap’s flexible solutions are changing the face and pace of consumer retail finance. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and team members.

Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Position Overview

Become part of the Credit Analytics team at Snap! We are seeking a Senior Leader who can create and foster an understanding of the Snap Customer ALICE.  This individual will develop the ability to consolidate customer level data and determine the lifetime value associated with each customer.  To excel in this role, you will utilize the customer level data to derive and drive strategies to increase ALICE’s lifetime value . It's a senior-level role on a fun and cohesive team where new ideas and are strongly supported.

Responsibilities:

  • Consolidate and trend account level performance at a customer level
  • Create a lifetime value associated with a customer
  • Generate systematic controls and capture points associated with customer level data
  • Share historic views and trends associated customer level data
  • Develop recommendations to help improve and drive customer profitability
  • Apply advanced data modeling techniques to identify trends, assess risk, and deliver actionable insights to senior leadership for strategic decision-making.
  • Mentor and develop key technical staff, strengthening team expertise and leadership capacity to support future initiatives and enterprise growth
  • Work with business partners to share and develop customer level targeting with their respective areas of expertise
  • Create an external view of Snap’s customer “ALICE” that helps internal departments better understand and support ALICE

Role Requirements:

  • A minimum of 5+ years of experience in Financial Services
  • Bachelor’s degree preferred
  • Degree and/or experience in Statistics, Engineering or Computer Sciences
  • Experience working as a Data Scientist
  • Data Systems experience including SQL, Python or BI tools
  • Understanding of financial metrics and how to create financial reporting
  • Ability to perform, summarize and communicate analytic results to senior leadership

Why You’ll Love It Here…

  • Generous paid time off
  • Competitive medical, dental & vision coverage
  • 401K with company match
  • Company-paid life insurance
  • Company-paid short-term and long-term disability
  • Legal coverage and other supplemental options
  • Pet insurance
  • A value-based culture where growth opportunities are endless

More…

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice 

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The Company
Salt Lake City, UT
664 Employees
Year Founded: 2012

What We Do

Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financing and rent-to-own purchase options. This company is technology driven; the IT platform is the backbone for running our operations and is critical to driving cost efficiency.
With over 10 years of experience in the financial industry, Snap provides merchandise financing to brick and mortar as well as e-commerce merchants. The Snap lease-purchase agreement is an innovative financial product which gives the 40% of consumers with poor credit an alternative to payday loans and other high-risk financial products to acquire needed or desired merchandise.
Snap Finance secured the largest bank revolving credit facility ever for a private consumer lease-to-own company. The credit facility from BMO Harris Bank will enable Snap Finance to service more than $1 billion in lease-to-own finance agreements.

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