Director of Crisis Stabilization

Who is Comprehensive Healthcare?

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Director of Crisis Stabilization?

The purpose of this role is to provide expert leadership and operational oversight for all short-term inpatient crisis stabilization programs, ensuring immediate access to safe, high-quality, and compliant care, while managing patient flow, high-stakes clinical decision-making, and throughput within 24/7 operations.

This position exists to:

• Lead and oversee the crisis stabilization continuum
• Ensure regulatory compliance and safety standards
• Provide Operational Oversight
• Integrate the Crisis Continuum and Flow
• Drive Operational Performance & Consistency
• Ensure Crisis Safety, Quality, and Compliance
• Manage Financial & Contractual Outcomes
• Develop and Mentor Manager-Level Leadership

Values: Demonstrates behaviors which contribute to the growth and achievement of Comprehensive’s mission:

• Passion for the Work, Compassion for the Client
  • Demonstrates empathy, professionalism, and sound judgment in all interactions
  • Prioritizes client safety, dignity, and outcomes
  • Maintains composure and effectiveness in high-pressure or emotionally demanding situations
• Customer Service
  • Takes ownership of issues and follows through to resolution
  • Communicates clearly, honestly, and proactively
  • Maintains a solutions-oriented approach and supports both clients and colleagues
• Collaborative Problem Solving
  • Engages others to develop effective, aligned solutions
  • Communicates openly and works across teams to reduce silos
  • Shares accountability for decisions and outcomes
• Leadership Expectation
  • Sets clear expectations and holds self and others accountable
  • Addresses issues at the appropriate level
  • Aligns team performance with organizational goals

Key Success Measures

• Audit and Regulatory Compliance: Maintains zero repeat high-risk findings across community and diversion programs, ensures 100% of identified high-risk findings have an approved corrective action plan within 10 business days, and achieves full resolution within required regulatory or accreditation timelines.
• Achieve and sustain ≥90% of quality and compliance events within low-risk thresholds (TJS) and maintain a Net Promoter Score (NPS) >80 for crisis services.
• Length of Stay and Timely Admissions: Maintains average program length of stay within the established clinical and payer-authorized target, with at least 90% of clients discharged within the approved length of stay range, and completes admission or transfer for at least 85% of accepted, clinically ready referrals within two hours of acceptance.

Key Activities:

• Ensure Quality, Safety & Compliance (High-Risk): Ensure regulatory compliance and clinical integrity across all crisis stabilization programs, with a focus on adherence to Joint Commission Standards and high-acuity risk mitigation.
• Optimize Patient Flow & Throughput: Optimize throughput and average length of stay (LOS) within crisis programs to ensure timely bed availability for new admissions and effective transition planning to the next level of care.
• Drive Operational & Clinical Performance: Drive program performance by fostering a culture of accountability, rapid decision-making, and consistent execution of the crisis stabilization model.
• Workforce Development for Crisis Services: Recruit, develop, and retain a highly skilled and resilient clinical team specialized in crisis intervention and high-acuity behavioral healthcare.
• Standardize Crisis Care Models: Standardize clinical protocols and milieu management practices across all crisis stabilization units to reduce variability and ensure consistent, reliable adherence to best-known care standards.
• Develop and Mentor Manager-Level Leadership: Provide coaching, mentorship, and performance management to the two reporting directors to cultivate a high-performing, resilient, and accountable leadership team.
• Leadership & Team Development: Provide supervision, coaching, and performance management for staff, establish department goals and accountability standards, support staff development and operational consistency across crisis functions

Skills & Experience:

• Preferred experience in healthcare, behavioral health, or multi-site service environments
• Demonstrated experience in operational leadership within high-acuity behavioral health or crisis care settings
• Expertise in managing integrated care models, specifically community-based diversion and short-term inpatient stabilization.
• Strong understanding of regulatory compliance requirements and safety standards in crisis services
• Strong leadership, organizational, and problem-solving skills
• Strong communication and collaboration skills
• Ability to manage multiple operational priorities in fast-paced environments

Physical and Mental Requirements:

Work Environment & Physical Demands

• Primarily operates in office, healthcare, residential, and community-based environments
• Requires frequent movement throughout agency facilities and grounds
• Ability to travel between sites and attend meetings across locations as needed
• Ability to inspect maintenance areas, mechanical systems, rooftops, and operational spaces
• Occasional lifting of up to 50 pounds

Cognitive & Mental Demands

• Ability to manage complex operational priorities and respond effectively to urgent situations
• Ability to analyze operational issues and implement effective solutions
• High level of attention to detail, organization, and accountability
• Ability to exercise sound judgment in high-risk and time-sensitive situations

Emotional & Behavioral Demands

• Ability to work effectively in a behavioral health environment
• Ability to maintain professionalism, composure, and effective decision-making during emergencies or operational disruptions
• Strong interpersonal skills to support collaboration across departments and external partners

Communication Requirements

• Ability to effectively communicate verbally and in writing with staff, leadership, contractors, vendors, regulatory agencies, and community partners

Education & Experience:

• • Bachelor’s degree in Business Administration, Healthcare Administration, Social Work or related field preferred
  • Minimum of (3) years of progressively responsible crisis management experience
  • Minimum of (2) years of leadership or supervisory experience
  • Experience overseeing multi-site operations and teams
  • Valid driver’s license and ability to travel between agency locations

What Comprehensive Healthcare Can Offer You

Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

Equal Opportunity Employer

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions.