Director of Credit Services / Customer Compliance

Posted 3 Days Ago
Be an Early Applicant
Peoria, AZ, USA
In-Office
Expert/Leader
Fashion • Retail
The Role
Directs commercial credit services, collections, account releases, delinquency management, credit memos, sales tax compliance, legal agency referrals, month-end credit closing, and retailer account resolution. Advises executives and sales leaders on credit laws, reserves, account risks, and compliance. Oversees staffing, department efficiency, financial statement analysis, reporting, and collaboration with major retailers and internal stakeholders.
Summary Generated by Built In

Description


Essential Responsibilities:

  • Maintain an acceptable delinquency rate of 3.0% or below in our collection goals-works certain accounts and all major retailers
  • Manage every aspect of a credit services department from staffing to efficiencies to order release, back up on new accounts, and does own collections
  • Work final demand letters received from credit reps to determine collectability or whether these get turned over to an outside agency for collection. Review legal files turned over to outside agencies with help of operations assistant
  • Resolve account discrepancies with regards to discount and pricing and prepare credit memos when necessary. Approve all credit memos over certain dollar amounts from different departments.
  • Manage sales tax as it relates to orders, including any state tax audits.
  • Work with major retailers, sales Managers and sales reps on various issues accounts i.e.: credit line issues, past due issues, credit memo problems, and new ideas.
  • Handle all month end closing for credit; i.e.: aging’s, agency aging uploads, debit memo reports, running statements if falls on the first of the month, critical list and others. Work with CFO or controller on specific reserves and advise on past dues over certain limits
  • Keep up to date on the current laws of credit and collections. Advise CEO, CFO and sales managers what is acceptable and what is not.

Requirements

Education/Skills Qualifications:

10+ years of credit, commercial collections, and management experience required, to include experience working with large retailers, vendor compliance issues, returns/credit memos, vendor forms, sales tax, compliance forms, credit card charges and security measures.

1. Proficient in excel and word

2. Must know commercial credit laws and rules.

3. Ability to learn various computer programs i.e.: D365, Sales Force, Bill trust, etc.

4. Financial statement analysis skills.

5. Accounting knowledge very helpful.

6. NACM or NACS group experience helpful along with other credit reporting services

7. Ability to work well with all forms of management and sales.

Skills Required

  • 10+ years of credit, commercial collections, and management experience
  • Experience working with large retailers, vendor compliance issues, returns and credit memos, vendor forms, sales tax, compliance forms, credit card charges, and security measures
  • Proficiency in Microsoft Excel and Microsoft Word
  • Knowledge of commercial credit laws and rules
  • Ability to learn and use D365, Salesforce, Billtrust, and other computer programs
  • Financial statement analysis skills
  • Accounting knowledge
  • NACM or NACS group experience and experience with other credit reporting services
  • Ability to work effectively with management and sales teams
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The Company
HQ: Peoria, AZ
189 Employees
Year Founded: 1979

What We Do

Antigua Apparel is a leading designer and marketer of men's and women's lifestyle apparel and sportswear under the distinctive Antigua label, serving the apparel needs of the Golf, Licensed Sports, Corporate, and Specialty Retail markets. They offer a wide range of products including polo shirts, outerwear, and activewear.

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