Director, Credit Reporting and Analytics (Omaha, NE)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Director of Credit Reporting and Analytics is a leadership position that will help shape the credit team’s data strategy, reporting framework, and analytical capabilities. The role will work extensively to help transform complex credit data into actionable business intelligence that drives informed risk decisions and supports various business lines of the Partnership team, including consumer and small business cards.
In addition to core responsibilities, this role will lead strategic initiatives across several critical areas, including 1st party fraud and 3rd party fraud detection for Unsecured Credit Lines (UCL) and Point of Sale (POS) products. The Director will also drive the development and refinement of the Open To Buy strategy to optimize credit line availability for customers. A key focus will be on leading an AI project aimed at enhancing predictive analytics and automation within the credit function. The role will also contribute 20% of its capacity to horizontal analytics efforts, providing cross-functional insights that inform broader enterprise strategies.

About This Role:

 

Major Responsibilities:

Fraud Management

• Lead efforts to detect and manage 1st party fraud at both the point of acquisition and during portfolio management

Establish High Risk Credit Management Manual Review Team & Process

• Establish a formal High Risk Credit Management Manual Review process to review risk accounts for 1st party Fraud reasons and close or give credit line decreases to these population
• Ensure High Risk Credit Management Manual Review process is established under the Compliance guidelines considering regulatory requirements allowing us to use appropriate adverse actions
• Create targeted ad hoc reports to identify suspicious accounts for review by the High Risk Credit Management Manual Review and HRG teams

Open To Buy Strategy

• Manage and continuously enhance payment float strategies (Open To Buy strategies) by integrating new data sources and optimizing system capabilities
• Optimizing the Open to Buy strategy rules while reducing the bounced payments and charge-offs vs. increasing customer experience through increasing lines available and float less payments for shorter time frames
• Bring new tools to complement EWS coverage to increase the coverage ratio for payments
• Focus on unauthorized payments and reduce the risk through closing and/or denying name mismatch DDA accounts

1st & 3rd party Fraud review for HIL and UCL

• Manage and enhance HIL and UCL strategies for 1st and 3rd party purposes
• Align the pre-approval and post-approval manual review population while considering the expectations from Business as well as considering the losses and funding speed of the loans
• Add new tools to capture fake documents for high exposure HIL loans which are prevalent in 1st party fraud
• Manage daily reviews of HIL and UCL, and the performance of the manual analysts. Complete feedback loop with the Business for collusive merchants and with HIL Risk team for the necessary underwriting strategies

Horizontal Analytics Support

• Support Horizontal Analytics function with his/her analytics based on the required research and enhancements requirements through dedicating 20% of his/her time
• Present enhancements in underwriting and portfolio strategies through analytics and make data-driven recommendations to the Origination and Portfolio teams
• Leading the Enterprise Fraud function for the Fraud/Credit team with required inputs and analysis to make sure Fraud/Credit is well aligned with the Enterprise Fraud Team and tools

Data Stewardship & Infrastructure & Analytics Leadership

• Serve as Credit's primary liaison with the Enterprise Data Management (EDM) team
• Act as a data steward and subject matter expert for credit-related data within the enterprise data warehouse and Galaxy ensuring data quality, accessibility, and usability
• Promote advance analytics such Machine learning models and Chaid analysis to be able to improve the strategies
• Oversee the model development/evaluation while working with EDM and external parties to make sure FNBO uses cutting edge tools while the accuracy and application of those statistical tools are correct

Artificial Intelligence (AI) & Automation

• Lead the enhancement of AI applications within Credit and Fraud to drive automation, detect anomalies, and improve operational efficiency
• Contribute to the design of fraud underwriting processes within new Galaxy platform implementations
• Partner with VP of IT to be able to implement new AI use cases which will help to make Fraud/Credit reporting more automated to save employee time. Create tools with IVY and w/o IVY (e.g. w/ Zest) to detect payment and behavior anomalies to detect Fraud earlier

Team Leadership & Development

• Manage a team of analysts and partner with EXL to effectively prioritize tasks and strategic projects
• Mentor and train analysts to elevate their analytical skills and business impact, aiming for top-tier analytical maturity across the team

Cross-Functional Influence

• Collaborate with cross-functional teams to ensure strategic recommendations are understood, aligned, and successfully implemented across business units.

Agility & Executive Communication

• Respond swiftly to ad hoc, data-intensive business questions, often with limited information, and provide actionable insights
• Keep Senior Management Team (SMT) informed on progress and outcomes of ad hoc requests and strategic initiatives

The Ideal Candidate for This Role:

 

Knowledge & Skills

• Full understanding of the credit underwriting, account management, Credit Line Increase (CLI) and Credit Line Decrease, BT, payment float strategies and other portfolio management actions
• Multi-tasking while running a team and projects in tight deadlines
• Exceptional quick and analytical thinker with advanced math background
• Hands on and strategic experience in advanced analytics, statistical modeling and machine learning.
• Strong management style to deliver heavy analytics under short deadlines
• Working under stress and influencing colleagues cross-functionally
• Ability to resolve highly complex or unusual business problems
• Ability to manage competing and at time complex priorities with a proven track record of sound decision making practices and able to multi-task
• Self-driven with an ability to build consensus and influence the organization to achieve business goals

Education and Experience

• Master’s degree in Statistics, Data Science, Mathematics, Finance, Business or related field
• 8+ years of experience in credit analytics, risk management, or a related field
• 3+ years in analytical tools (e.g., SQL, R, Python)

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $95,857.00-$162,957.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20251501

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.