Creative Director- Creative Services

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Fame House, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Fame House powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and e-commerce is part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

Fame House is looking for a Creative Director to oversee and guide the Creative Services team on behalf of many of the biggest and most iconic artists in the world. Bringing their vision and expertise to design, photo and video/motion graphics teams will be crucial. This person will help to motivate, elevate and push creatives across disciplines, maintaining a culturally relevant and strong narrative for artists and campaigns. 

This role will oversee the Creative Services team in partnership with Creative Operations, as well as work collaboratively in a cross-functional capacity with Creative Strategy, Experience & Site Merchandising, Store Management, and Tech/Development teams to create best in class creative work. 

How you’ll CREATE:

• Directly mentor and manage creatives across design, photo and video teams, as well as ACD, Content
• Oversee, motivate and elevate creative work across disciplines, focusing on graphic design, store theming and design, as well as photo & video/motion graphics content to support merchandise marketing
• Conceive, develop, and implement concepts in partnership with Creative Strategy team members and relevant stakeholders
• Serve as the through line of vision and narrative across multiple creative touchpoints
• Bring knowledge and understanding of trend-based music and merch landscapes to multiple departments and clients
• Keep teams culturally literate and looped into bigger trends across web, media, fashion and music
• Lead brainstorming and ideation sessions to foster innovation and mentor & develop creative team members
• Provide feedback to teams on creative concepts, deliverables and proposals

Bring your VIBE:

• 10-12 years experience in a creative role
• Degree in graphic design, visual communications, interactive design, or related discipline
• Proven experience as a creative director, or in a similar creative leadership role
• Hands on experience in the creative process – concepting, design development, and execution
• Excellent command of Adobe Creative Suite, Microsoft Office, and Keynote
• Experience with Figma, Shopify, web technologies and e-commerce is a plus
• Outstanding leadership and organizational skills with a desire to motivate teams
• Strong interpersonal skills and ability to interface with many different departments, as well as leadership across the organization and artist teams

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

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Job Category:Creative, Design & Production