Director, CRA Policy & Program Compliance

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The Director, CRA Policy & Program Compliance is a people‑manager role responsible for leading the Bank’s CRA policy execution, program compliance oversight, and control environment. This role ensures Community Reinvestment Act (CRA) regulatory requirements are consistently translated into effective policies, procedures, and operational practices across the enterprise.

This position provides essential execution and governance support to CRA compliance leadership and CRA strategy teams. The role enables strong regulatory outcomes, sustainable exam readiness, and effective CRA performance by managing the day‑to‑day compliance infrastructure that underpins CRA programs and initiatives.

Key Responsibilities

• Lead, coach, and develop a team responsible for CRA policy execution and program compliance oversight
• Own and maintain CRA policies, procedures, standards, and control documentation; ensure timely updates in response to regulatory change
• Translate CRA regulations, supervisory guidance, and compliance direction into clear, executable requirements
• Oversee CRA program controls, monitoring activities, and testing support functions
• Coordinate CRA regulatory exams, compliance testing, and audit readiness in partnership with Compliance, Risk, and Internal Audit
• Manage CRA issue identification, root cause analysis, remediation tracking, and closure
• Provide CRA compliance advisory support to lines of business and CRA strategy partners
• Support CRA training programs, job aids, and knowledge management resources
• Prepare and deliver management and governance reporting related to CRA compliance program health and risk

People Leadership & Talent Development

• Directly manage CRA compliance and program support staff
• Responsible for performance management, coaching, development planning, and succession planning
• Foster a strong culture of accountability, collaboration, and risk awareness

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree required or equivalent experience; Master's preferred.
• Ten+ years experience administering the Community Reinvestment Act.
• Must have prior CRA, fair lending and/or risk management regulatory experience or experience in a large financial services institution.
• Broad-based knowledge of financial services-related activities, including a strong ability to quickly grasp and identify issues and their applicability to a wide range of businesses (e.g. products, operations, systems, etc.) within a large institution.
• Extensive knowledge of laws and regulations related to CRA.
• Strong understanding and experience dealing with state and federal regulators and self-regulatory agencies.
• Proven ability to drive key business initiatives.
• Strategic orientation with the ability to present a compelling case and articulate a program mission, goals and priorities strategically and tactically.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.