Director of Corporate Compliance - Operations

Pay Range: $142,486.00 - $189,965.00

Reporting to the Chief Compliance Officer, the Deputy is the second in command of the NBT Compliance department, has responsibility for several Compliance areas including Testing, Issues Management and Complaints, and is responsible for ensuring that the Compliance Management Program appropriately addresses the regulatory risks relative to each Line of Business overseen by Compliance. The Deputy Chief Compliance Officer will be actively engaged with multiple Lines of Businesses to provide compliance guidance, monitoring and oversight of effective Compliance Management Programs as a Subject Matter Expert of consumer compliance regulations. The Deputy will actively participate in and provide management oversight on the development of the Compliance Program in response to changes in business activities, regulatory requirements and industry best practices, provide reporting to the Chief Compliance Officer of testing scoping and outcomes, Issues Management remediation and completion, and trending and analysis of Complaints. Additional responsibilities as needed, in conjunction with the Chief Compliance Officer, for oversight of the Change of Law, Governance, and internal and external examinations will also be part of this role.
This position requires very strong communication and influencing skills to assist Business Unit management and support/control functions to focus on compliance with applicable banking laws, rules, regulations, and provide strategic guidance as well as establishing procedures to support the overall Compliance Program. As a leader of the compliance group, you will provide direction, counsel and professional growth and development of staff, address any performance issues, coordinate staff for coverage in assigned areas of the department, and be fully knowledgeable and skilled in all areas of the department.

Education and Experience:

• Bachelor degree in Finance, Law, Business, or other related degree required; JD or Master/advanced degree preferred;
• Minimum of 10 years work experience with at least 7 years in Compliance or Audit within a large, complex financial service organization, preferably a National bank overseen by the OCC and the CFPB.
• Minimum of 5 years of management experience with the proven ability to lead and engage with Executive Management and regulators.
• Prior experience dealing with federal regulators required.

Skills and Abilities:

• Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization.
• Strategic vision and organization/marketplace awareness of the financial services industry.
• Strong working knowledge of the compliance risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective compliance program.
• Strong analytical ability to synthesize and communicate complex information and ability to prioritize competing demands and effectively manage multiple tasks and/or projects meeting expectations on milestones and delivery dates.

Unique Job Characteristics and Requirements:

• Certified Regulatory Compliance Manager, Certified Bank Compliance Officer, Certified Regulatory and Compliance Professional or other risk/compliance/ethics certification preferred.

Tasks Performed:

• 30% Collaborates with the Compliance teams directly reporting to the Deputy to ensure timely identification, mitigation, resolution, and reporting/escalation of existing and emerging regulatory risks and issues through the testing, monitoring and issues management programs. Works with Compliance personnel and Business Units' Compliance Coordinator to ensure compliance with applicable laws, rules, regulations, and supervisory guidance.
• 20% consult and guide the Company in the establishment or refinement of controls to mitigate compliance and other regulatory risks at the first and second line of business levels, in coordination with the Chief Compliance Officer and enterprise partners, to reduce regulatory risk and maintain strategic objectives.
• 15% Serves as a tactical advisor to Business Units and participates in Business Unit’s management, risk, compliance, and strategy meetings in order to provide direction and continued growth and enhancement of the enterprise-wide processes. Additionally, provide regulatory risk guidance and updates on regulatory developments, along with the Chief Compliance Officer, to impacted Business Units to ensure understanding and change management are undertaken and implemented appropriately.
• 10% Provides leadership and oversight to the Compliance Complaint Administration Team and provides support for the maintenance of the Customer Compliant Log and Database; provides regular reports and trending analysis to Compliance and Business Unit management for determining potential issues and remediation options.   
• 10% Provides oversight and reporting to Chief Compliance Officer on Compliance department functions, including testing observations and remediation of issues, trending and analysis of potentially impactful matters from business areas, and assists in preparation of monthly and quarterly meetings with executives and board of directors.
• 10% Assist in coordinating the Compliance’s internal and external audit reviews and responses. Ensure prompt response by taking corrective actions to detect deficiencies in examination / audit and reporting those to management.
• 5% Other duties as assigned

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being. 

• Flexible Spending Accounts: For healthcare and dependent care expenses. 

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. 

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. 

• Voluntary Benefits: Including hospital, accident, and critical illness coverage. 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family. 

• Tuition Reimbursement: Invest in your education and career growth. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Pet Insurance: For all your furry friends.

• Financial and Banking Services: Various banking services benefits and financial planning assistance. 

Benefits for Part-Time Employees Working 20+ Hours/Week: 

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Generous Parental Leave: Six weeks of paid leave at 100% of your salary. 

Benefits for All Part-Time Employees: 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave: For your health and safety. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.