Director, Continuous Improvement & Automation

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

Job Description

We are seeking a Director, Continuous Improvement & Automation who is responsible for successfully leading transformation efforts within Professional Services and serving our clients in Canada and the United States. The focus and mission in this role is to lead and oversee data driven improvement initiatives that provide value, growth and transformation in process, technology and tools which help our clients to realize the full value of our software and services.

Responsibilities Leadership

· Lead, organize, direct, and manage the Professional Services transformation programs for Intelerad and our clients with responsibility for building continuous improvement programs and initiatives across all Professional Services delivery functions and tracking success criteria associated with each.

· Collect and analyze data, implement metrics, tools and processes to track tasks and milestones, manage knowledge, track performance, and drive productivity and quality

· Develop and deliver initiatives to ensure productivity, efficiency and quality targets are met

· Establish effective collaboration and communication links with all Intelerad departments and create a culture oriented towards customer success across the company

· Influence the organization's strategy, products and services, and identify opportunities to create value for our customers based on the feedback received

Team Development

· Lead, manage and motivate a geographically dispersed team of full-time employees and on-demand talent; mentor and develop employees; create a results-driven, customer-centric team culture, maintaining a high bar on performance and accountability

· Oversee the development and maintenance of comprehensive training and onboarding curriculum alongside Talent Development to onboard new employees and continuously train and up-skill the existing team

· Oversee all aspects of resource planning and Professional Services management including staffing, training, capacity planning, and budget forecasting in partnership with the Sr. Director Strategy & Consulting

· Establish goals for each member of the team, providing both informal feedback and formal evaluations on their performance as necessary

Client Relationship

· Act as a liaison for the Professional Services Strategy & Consulting team alongside SMEs to partner with clients to determine and develop continuous improvement and automation measures that will best serve delivery models across all Intelerad Products and Services

· Through proactive and regular communications, build relationships with all levels of customers to gain a deep understanding of clients' unique challenges and solution how we standardize and automate delivery of our products to meet these needs

· Work in partnership with Product and Technology leaders to optimize delivery efficiency and reduce implementation times for clients to optimize revenue targets

· Examine opportunities to provide additional value to customers through standardization and automation efficiencies, improved processes and on-demand talent delivery

· Prepare, manage and communicate key information on transformation initiatives and strategic programs on a regular basis to key stakeholders

Qualifications

Employment Prerequisites

· Bachelor’s degree in Business Administration, Computer Science or a related field

· 5+ years experience in customer facing roles

· 3+ years experience in the field of professional or consulting services or customer delivery

Desired Competencies

· Proven ability to build and deliver programs that provide improvement through efficiency and effectiveness of delivery within professional services

· Ability to build relationships with clients at both the operational and executive levels

· Proven experience in team management and ability to demonstrate collaborative leadership

· Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset)

· Exceptional communication, negotiation, and leadership skills

· Ability to communicate and build rapport with internal management and other company personnel

· Experience implementing Lean methodologies to collect, analyze and present data to fully realize efficiency in process, tools and methodologies in Healthcare IT solution delivery teams

Supervisory Responsibilities :Leading team of Professional Services resources

Travel Requirement:This position requires up to 25% of travel, mainly in North America

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

This job may require periodic background checks and security clearances

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

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Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

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