Casap is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures. Based in San Francisco, the company was founded by product leaders from Robinhood and Chime. We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud. People love what we’ve built, from everyday users to the biggest names in finance.
Casap is looking for a Director of Content Strategy excited to drive compelling narratives that educate financial institution leaders about a rapidly scaling product at the forefront of automation and artificial intelligence.
Responsibilities
Develop and execute content strategy across all channels, translating complex fraud and banking concepts into clear narratives that resonate with credit union and bank leaders at different buying stages.
Create high-impact content including decks, one-sheeters, thought leadership, video content, and customer testimonials that drive awareness and conversion.
Own content planning and campaign development in collaboration with sales, product, and executive teams to align messaging with business objectives.
Collaborate with CEO and subject matter experts to craft thought leadership positioning Casap as an authority in the space.
Manage external creative partners (agencies, freelancers) while maintaining strategic oversight and quality standards.
Use data and performance insights to optimize content effectiveness and inform future initiatives.
Qualifications
4-8 years of experience in content strategy, brand storytelling, or marketing communications, preferably in fintech, financial services, or B2B technology.
Exceptional writing and content creation skills with a portfolio demonstrating ability to simplify complex technical concepts for executive audiences.
Experience creating executive-facing materials including presentation decks, one-sheeters, and thought leadership content.
Strong strategic thinking with experience translating business concepts into multi-format content campaigns that drive measurable results.
Comfort working in fast-paced startup environments with high autonomy and cross-functional collaboration.
Experience managing external creative resources and using data to optimize content performance.
Compensation: $125,000-$175,000 base salary + equity, based on experience
Skills Required
- 4-8 years of experience in content strategy or marketing communications
- Exceptional writing and content creation skills
- Experience creating executive-facing materials
- Strong strategic thinking skills
- Experience managing external creative resources
What We Do
We’re building the world's first AI-native disputes automation and fraud prevention platform. Our mission is to create a future where trust is a given and fraud is rare by empowering financial institutions to automate disputes, eliminate first-party fraud, and turn manual back-office workflows into a loyalty-building moment for customers and members.
Why Work With Us
We’re a Series A startup founded by product leaders from Robinhood and Chime, and we’ve raised over $30M from Emergence, Lightspeed, Primary Ventures, SoFi, and others. We have incredible product market fit, an exceptionally ambitious and kind culture. Over the past 12 months we’ve more than 10x’ed revenue and we’re just getting started.
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