Job Description Summary:
Director, Consumer Experience
The Coca‑Cola Company is evolving into a more digital‑first, data‑driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end‑to‑end impact on growth, productivity, and efficiency.
This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will require more than technology implementation, it demands a strategic transformation of core capabilities, a domain‑based, product‑centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.
Role Overview
The Director, Consumer Experience plays a critical leadership role in advancing Coca‑Cola’s digital transformation by modernizing and scaling how campaigns are delivered, optimized, and measured across the enterprise. This role is accountable for evolving campaign operations into a data-driven, technology‑enabled capability that accelerates speed to market, improves efficiency, and enhances the effectiveness of marketing investments.
Operating within a product‑centric digital ecosystem, this leader partners with marketing, digital product, data, and technology teams to embed automation, analytics, and artificial intelligence into campaign workflows. The role will focus on orchestrating end‑to‑end campaign execution processes, ensuring seamless integration across platforms, channels, and markets.
The Director will drive consistency, scalability, and governance in campaign operations while enabling flexibility to meet local market needs. This role requires strong strategic and operational leadership, with the ability to translate enterprise transformation priorities into practical, high‑impact solutions that deliver measurable business outcomes.
What You will do for us
Lead the transformation of campaign operations by embedding data, technology, and AI capabilities into campaign planning, execution, and optimization processes
Establish and operationalize scalable frameworks for end‑to‑end campaign management within a product‑centric operating model
Partner with marketing, digital product, and analytics teams to ensure campaigns are data‑driven, measurable, and continuously optimized
Drive integration of marketing technology platforms to enable seamless campaign orchestration, audience targeting, and performance tracking
Implement automation across campaign workflows to improve efficiency, reduce manual effort, and accelerate time to market
Define and track key performance indicators that link campaign activities to business outcomes, ensuring accountability and value realization
Enable real‑time insights and decision‑making by leveraging advanced analytics and artificial intelligence within campaign operations
Align campaign operations with enterprise architecture, data governance, privacy, and security standards
Collaborate with regional and local teams to ensure global consistency while allowing for market‑specific execution needs
Lead vendor and partner relationships to deliver high‑quality campaign execution capabilities aligned with enterprise strategies
Drive adoption of new tools, platforms, and ways of working through change management and capability‑building efforts
Continuously identify opportunities to enhance campaign effectiveness, efficiency, and innovation through emerging digital and AI technologies
Requirements and Qualifications
Bachelor’s degree in Marketing, Business Administration, Information Systems, or a related field
10+ years of experience in campaign operations, marketing operations, or digital transformation roles within a global or complex organization
Proven experience leading the transformation of campaign operations using data, technology, and automation to drive measurable business outcomes
Strong understanding of marketing technology ecosystems, including campaign management, customer data, and analytics platforms
Demonstrated ability to integrate data and analytics into campaign workflows to support performance optimization and decision‑making
Experience leveraging artificial intelligence and automation technologies to improve campaign execution and targeting
Experience operating within agile or product‑centric environments, partnering closely with digital product and technology teams
Strong leadership and stakeholder management skills, with the ability to influence across functions and levels in a matrixed organization
Proven ability to design and implement scalable operational frameworks that support both global consistency and local flexibility
Experience managing external vendors and partners to deliver high‑quality marketing and campaign solutions
Strong analytical, problem‑solving, and communication skills, with the ability to translate complex concepts into actionable insights
Commitment to continuous learning and staying current with emerging trends in digital marketing, data, and technology
Skills:
Pay Range:
United States of America: 171,000 USD - 198,000 USDBase pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
30Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Location(s):
United States of AmericaCity/Cities:
AtlantaTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
August 14, 2026Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.Skills Required
- Bachelor's degree in Marketing, Business Administration, Information Systems, or a related field
- 10+ years of experience in campaign operations, marketing operations, or digital transformation in a global or complex organization
- Proven experience leading transformation of campaign operations using data, technology, and automation to drive measurable business outcomes
- Strong understanding of marketing technology ecosystems, including campaign management, customer data, and analytics platforms
- Demonstrated ability to integrate data and analytics into campaign workflows to support performance optimization and decision-making
- Experience leveraging artificial intelligence and automation technologies to improve campaign execution and targeting
- Experience operating within agile or product-centric environments, partnering with digital product and technology teams
- Strong leadership and stakeholder management skills with ability to influence across functions and levels in a matrixed organization
- Proven ability to design and implement scalable operational frameworks that support global consistency and local flexibility
- Experience managing external vendors and partners to deliver marketing and campaign solutions
- Strong analytical, problem-solving, and communication skills
- Commitment to continuous learning and staying current with emerging trends in digital marketing, data, and technology
- Must be currently authorized to work in the United States without sponsorship
The Coca-Cola Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Coca-Cola Company and has not been reviewed or approved by The Coca-Cola Company.
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Retirement Support — Retirement benefits are positioned as a standout, combining a 401(k) match with a company-funded cash-balance pension and an employee stock purchase plan match that together materially increase long-term package value.
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Healthcare Strength — Health coverage is described as broad and feature-rich, including national medical coverage plus specialized add-ons like virtual care, second opinions, oncology navigation, fertility support, and chronic-condition programs.
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Leave & Time Off Breadth — Time-off benefits are outlined with structured vacation accrual that increases with tenure and a holiday program that includes both set and floating days.
The Coca-Cola Company Insights
What We Do
The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In addition to the company’s Coca-Cola brands, our portfolio includes some of the world’s most valuable beverage brands, such as AdeS soy-based beverages, Ayataka green tea, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water.
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