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Point B is a global consulting firm solving the world’s biggest challenges.
The Role
The Director will lead operational transformations in Life Sciences, leveraging automation, AI, and data-driven strategies to enhance client engagements and shape business strategies. They will develop client relationships, guide complex consulting projects, and support team growth and expertise in Intelligent Operations.
Summary Generated by Built In
Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success.
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.
When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.
We're ready to start generating your future today.
JOB SUMMARY:
Point B is seeking a Senior Leader with deep expertise in redesigning and improving operations through the application of automation, artificial intelligence, and data-driven technologies within the Life Sciences industry to build, grow, and lead the delivery of client engagements, deepen executive access and relationships, and serve as a trusted advisor to clients seeking to accelerate their transformation and patient outcomes. This leader will serve as a trusted advisor to executive stakeholders, helping clients reimagine operations through integration of progress redesign, automation, AI, and data-driven technologies.
This leader will sit at the intersection of commercial growth, strategic advisory, and subject matter expertise, helping clients transform how they operate across R&D, clinical development, and adjacent functions. A key focus area will include advancing modern approaches to operational acceleration - including clinical trial execution specifically and the R&D-to-Commercial value chain more broadly - to enable sponsors to streamline their operating models, take greater ownership of people, process, technology, and data, and unlock measurable improvements in speed, quality, and cost efficiency.The ideal candidate is a credible enterprise operations transformation leader with deep experience leading large-scale, cross-functional transformations through the application of automation, artificial intelligent, and data-driven technologies — someone who has led and delivered end-to-end operational transformation initiatives that improve efficiency, quality, and scalability of operations across functions such as clinical development, regulatory, quality, manufacturing, supply chain, and commercial operations for clients within life sciences, and who can engage as a trusted peer with client technology, business and transformation leaders – with the ability to shape operating model strategy and drive execution at scale, strong executive presence, life sciences domain expertise, and a track record of driving offerings and team development. They are passionate about the role automation, AI, and data-driven decision-making play in enabling enterprise-wide operational transformation and sustained performance improvement to deliver faster innovation and better patient outcomes.
As a Senior Leader at Point B, you will contribute to building and maturing the Intelligent Operations practice within the Life Sciences vertical, including establishing delivery standards, developing offerings, growing the expertise of the team, and driving coherence across how Point B delivers complex transformation work to clients. You will also deliver high-impact work alongside clients, develop and mentor others, and grow a portfolio of business through credibility-first engagement, thought leadership, solution development, and cultivation of new and existing client relationships.
RESPONSIBILITIES:
- Build, grow, and manage a portfolio of strategic client relationships across the life sciences industry, with emphasis on large pharmaceutical and biotechnology organizations
- Originate, convert, and expand new business opportunities, driving revenue growth aligned to practice and firm targets
- Serve as a senior trusted advisor to executive stakeholders, shaping strategy and guiding transformation initiatives
- Lead large, complex consulting engagements, ensuring delivery of high-quality, executive-ready outcomes
- Translate client challenges into actionable solutions with measurable business impact
- Collaborate with Industry and Service Line leadership to develop and close opportunities, including proposal development, solution development, and pricing strategy
- Develop and maintain a strong executive network across pharmaceutical, biotechnology, and broader life sciences organizations
- Shape and evolve Point B’s life sciences value proposition, including Clinical Trial Acceleration, Commercial Model Innovation, and adjacent offerings
- In collaboration with Service Lines, define and refine service offerings and portfolio strategies aligned to market demand and growth objectives
- Develop and execute integrated go-to-market strategies spanning segmentation, targeting, positioning, and messaging
- Design and implement commercialization strategies that improve client acquisition, expansion, and retention
- Leverage data-driven insights to inform market strategy, customer segmentation, and offering development
- Help shape and evolve the automation, AI, and data-driven operational transformation offering portfolio for life sciences clients, spanning process redesign, workflow automation, AI-enabled decisioning, and operating model transformation across R&D and commercial functions
- Contribute to and uphold delivery standards, methodologies, and quality benchmarks for Intelligent Operations engagements in the life sciences context, ensuring Point B’s approach is defensible, repeatable, and differentiated
- Build and codify reusable assets including automation and AI solution accelerators, process and operating model frameworks, implementation playbooks, and operational transformation point-of-view documents tailored to life sciences use cases
- Drive coherence across how the team scopes, prices, staffs, and delivers operations transformation work — elevating overall quality and consistency of Intelligent Operations engagements
- Contribute to firm-wide automation, AI, and operational transformation intellectual capital and represent the Life Sciences perspective in service line capability development and strategic planning
- Provide deep domain expertise across multiple industry domains, with strength in clinical development and R&D more broadly
- Advise executive stakeholders — including CFOs, COOs, and CSCOs — at the intersection of operations and life sciences strategy, including process redesign, automation, AI deployment and adoptions, operational workflows, clinical technology ecosystems, and operating model transformation
- Develop and publish perspectives on how automation, AI, and data-driven decision making are reshaping clinical operations, R&D productivity, and commercial execution in pharma and biotech; represent Point B in the market through thought leadership, client presentations, and industry forums to enhance brand presence and generate demand
- Develop, mentor, and coach team members, with deliberate focus on building operations transformation competency — including depth in process redesign, automation, AI, and data-driven operations — alongside consulting capabilities, life sciences domain expertise, and business development skills
- Provide day-to-day guidance and oversight to teams, ensuring quality delivery and professional development
- Contribute to building a strong, collaborative team culture aligned with Point B values
- Support talent development activities including recruiting, onboarding, and performance management
- Act as a firmwide leader and role model, promoting continuous learning and knowledge sharing
- Identify Intelligent Operations competency gaps on the team; design learning pathways and mentoring structures that build durable expertise in operations transformation across a variety of functions, automation, and AI-enabled operations as applied to life sciences
- Build the pipeline of future Intelligent Operations subject matter experts (SMEs) within the Life Sciences practice, partnering with hiring managers and delivery leaders on talent strategy
Client Portfolio Development
Growth, Offering, and Go-to-Market Strategy
Intelligent Operations Practice Development
Subject Matter Expertise and Thought Leadership
People Development and Mentorship
REQUIRED QUALIFICATIONS:
- B.A. or B.S.
- Proven track record of originating new business, growing and scaling a book of business, and cultivating c-suite relationships
- 15+ years of consulting industry experience, or a combination of consulting and direct industry, including hands-on leadership in clinical development and operations or R&D transformation
- Demonstrated experience advising senior stakeholders on strategic initiatives shaping operating model (including CRO insourcing/outsourcing, business process optimization, op model design) and technology enablement (including automation, AI, and custom solutions); must include hands-on leadership or oversight of end-to-end operational transformation delivery — not strategy advisory alone
- Deep understanding of the clinical development/clinical operations operating model, including business functions, roles and responsibilities, technology landscape, and regulatory impacts
- Exceptional executive communication, structured problem solving, and consulting storytelling skills
- Experience delivering and leading strategic engagements in pharma and biotechnology organizations
- Active network across breadth of the Life Sciences industry, including Research, Development, and Commercial
- Proven ability to architect complex client engagements, develop a portfolio of work, and create new executive relationships
- Hands-on experience leading or overseeing delivery of operations transformations in life sciences, including experience with enterprise technologies (e.g., Veeva, Medidata, SAP, Salesforce), solution design, change management strategies, and driving AI and process automation in regulated environments
- Ability to engage credibly with client operations and technology leaders (CFO, COO, CSCO) as a peer, not only with operational or clinical executives
- Familiarity with modern delivery approaches (agile, product operating model, DevSecOps) and practical experience applying them in regulated life sciences environments
- Experience in building or scaling an operations transformation-focused consulting capability or practice area, including hiring and establishing delivery standards
- Ability to work on-site as requested
- Ability to work remotely
- Ability to travel up to 80%
- Ability to work non-standard hours as necessary
DESIRED QUALIFICATIONS:
- MBA desired
- Proven ability to lead complex engagements
- Experience coaching or mentoring others on day-to-day development and career progression
- Experience serving as an advisor to senior business leaders
- Experience with technology, systems implementation, PMO, Operations, and/or process improvement
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
WHAT MAKES POINT B DIFFERENT?
We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities.
Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.
Award winning – Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity.
Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.
Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at [email protected] or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.
Legal Information for Job Seekers can be accessed on our Careers Website.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- Proven track record of originating new business, growing and scaling a book of business, and cultivating c-suite relationships
- 15+ years of consulting industry experience, or a combination of consulting and direct industry, including hands-on leadership in clinical development and operations or R&D transformation
- Demonstrated experience advising senior stakeholders on strategic initiatives shaping operating model
- Deep understanding of the clinical development/clinical operations operating model
- Experience delivering and leading strategic engagements in pharma and biotechnology organizations
- Hands-on experience leading or overseeing delivery of operations transformations in life sciences
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The Company
What We Do
Trusted by the world's leading organizations, Point B is a consulting firm that works at the intersection of expertise, industry insight, and transformative technology. This collaborative approach enables you to solve your most important challenges, by bringing together the right mix of talent and technology to deliver greater value and impact. With over 850 associates in the US and 3000+ consultants around the world through our Nextcontinent partnership, we work where you do to deliver the change you seek.
Why Work With Us
Point B is a place of growth. We’re a multifaceted, award-winning firm made up of people who want to make an impact on the world. We’re dedicated to flexibility—offering a hybrid workplace and a variety of opportunities to develop your skillsets and grow your career by following your passions.
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