Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
In this role, the Director of Consultant Relations will serve as a feedback loop and liaison between the consultant community and Transcarent, and as such, will partner closely with our Sales, Client Success and Marketing teams. Our ideal candidate will be one who has an established network and relationships with the broker community today with a track record of success in bringing those relationships to fruition.
Consultants and brokers play a critical role in our market and their knowledge of Transcarent is critical to our success.
What you’ll do
- Develop an overarching broker strategy that enables education and awareness across a large number of brokers outside of the big 3.
- For critical and prioritized partners, develop house-specific strategies in partnership with cross-functional teams and leadership at Transcarent.
- Explore commercial and creative partnership opportunities with the brokers to create a stickier partnership.
- Educate consultants on Transcarent’s capabilities, differentiators, solutions and approach.
- Develop and nourish trust-based relationships with practice and regional consultant/broker leaders.
- Work cross-functionally across sales, customer success, marketing and product to ensure success through our consultant partners.
- Educate internal teams on broker details, agreements, partnerships, and unique operating tendencies.
- Provide frequent updates to leadership on market feedback, activity, and opportunities to help us learn and pivot where necessary.
- Delegate incoming broker led sales opportunities internally and provide support for both our team and the broker on the pursuit.
- Partner with CS on our mutual BOB to ultimately support client/broker needs, escalations, and key renewals.
- Partner with marketing on broader broker campaigns and outreach.
- Manage RFI update schedule for the houses you own in partnership with our proposal team.
- Provide analytics and reporting around broker engagement and activity.
- Partner with our internal pharmacy counterparts to identify pharmacy opportunities.
What we’re looking for
- 5+ years experience in Consultant Relations, Business Development or Strategic Alliances, preferably in the digital health or health plan space
- Deep understanding of market priorities, trends and challenges
- Existing relationships with key H&B and subject matter expert broker teams across the U.S.
- Consistent over achievement in quota and revenue goals
- Proven experience in translating product capabilities into partner or client value
- Self-motivated and self-driven to achieve results
- Reliable, consistent, flexible, and adaptable in a dynamic work environment.
- Hard working, self-motivated, and self-aware
- Demonstrated ability to sell complex healthcare & benefits solutions
- Ability to travel up to 30%
- Committed to Transcarent Inc's mission of improving total health and care
If you are a dedicated, results-driven professional with a passion for improving healthcare, we encourage you to join our team and help us make a positive impact on the future of health and well-being for all.
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
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