Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
Global Strategy and Operations (GSOP) is looking for a Director - Regulatory Change & Inventory Management focused on ensuring program governance and oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
ResponsibilitiesThe Director, Regulatory Change & Inventory Management (RCIM), includes:
Develop and execute plans for the RCIM Program Governance and Oversight framework across GMNS, including leading a team of highly engaged colleagues, and regulatory risk advise to front-line business teams regarding implementations to new or updated laws and regulatory mandates affecting our business model.
Provide central oversight on complex, multi-market RCIM efforts including consolidated views of workstream deliverables, highlighting status & risks to senior leadership and ongoing oversight around management / mitigation of RCIM risks.
Refine and utilize risk models and impact assessments to determine risk level of regulatory changes and support the front-line in completing gap assessments and implementation planning steps.
Lead ongoing enhancements of the GMNS RCIM program governance framework to optimize oversight processes, tools, templates (e.g. impact/gap assessments) and training for front-line business teams, thereby strengthening risk management and supporting effective decision-making.
Proactively conduct analysis on regulatory trends and present to sr. leaders and key stakeholders.
Generate quality assurance activities while generating standard operating procedures (SOPs) and controls related to regulatory change efforts, ensuring that operational documents are complete and accurate.
Outline, track & report RCIM applicable metrics, KRI limits, trends and risk appetite for GMNS to ensure regulatory change risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, then escalate and flag concerns accordingly in risk committees/forums.
Correlate & present details of specific regulatory initiatives and risks at appropriate control forums for GMNS, interfacing with org-wide governance processes and committees (e.g., BU Risk Management Committees/Risk Forums) and share insights and lessons learned across appropriate forums.
Drive a culture of belonging across the team and organization and be an inspirational leader for sharing insights, best practices, themes, etc. across the enterprise.
Required Qualifications:
Several years + of experience being an inspirational leader to a team of passionate individuals, coaching to an innovative & transformational spirit and lead by example that positively motivates a team and colleagues across organizations.
Have an entrepreneurial mindset, comfortable with ambiguity, able to challenge the status quo, have an intellectual curiosity and ability to distill ideas, connect the dots across multiple topics, organize information and tell a story.
Comprehensive experience in operational risk management; expert at applying critical operational risk management throughout all lifecycle activities.
Highly experienced in program governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
Highly proficient around providing oversight and quality assurance for operational or risk management processes.
Strong project management, communication, presentation and interpersonal skills.
Fluently proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and assess/evaluate regulatory risk scenarios effectively.
Preferred Qualifications:
Experience in at least two of the following:
Translating operational risk strategy and appetite into execution guidelines.
Oversee the implementation of the operational risk governance frameworks.
Communicating and ensuring understanding and adherence to operational risk procedures and standards.
Experience in financial services industry, with a particular focus on regulatory change adherence.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Proven leadership experience coaching and inspiring a team
- Entrepreneurial mindset; comfortable with ambiguity and challenging status quo
- Comprehensive experience in operational risk management across lifecycle activities
- Extensive experience in program governance aligned with policies and regulatory frameworks
- Experience providing oversight and quality assurance for operational or risk management processes
- Strong project management, communication, presentation and interpersonal skills
- Excellent analytical and problem-solving skills; ability to analyze data and assess regulatory risk scenarios
- Translating operational risk strategy and appetite into execution guidelines
- Overseeing implementation of operational risk governance frameworks
- Communicating and ensuring understanding and adherence to operational risk procedures and standards
- Experience in financial services with a focus on regulatory change adherence
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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