Director, Compliance Officer – U.S. Credit & Fraud Risk
This position will play a key leadership position as a line of business compliance officer within the Global Compliance & Ethics organization providing compliance oversight over the U.S. operations of the Credit and Fraud Risk organization (CFR) at American Express.
As the Director of Compliance, U.S. CFR, the successful candidate will lead a team responsible for providing independent compliance oversight and second-line effective challenge to help ensure the business is building, enhancing, and maintaining an effective framework for compliance with applicable internal policies, laws, regulations.
ResponsibilitiesSpecific responsibilities will include, but are not limited to, the following:
- Lead the engagement and effective challenge with CFR business stakeholders on compliance/regulatory requirements applicable to projects, strategies and credit, fraud, marketing and AI and Gen AI models.
- Review and provide oversight on activities related to compliance risk management and strategies in all aspects of the credit lifecycle, both for Card and non-Card lending, for Consumer and Commercial products from underwriting, eligibility criteria, spend limits, credit bureau reporting through collections, settlements, disputes, fraud prevention, and any issue management.
- Active participation during CFR councils and other planning meetings to provide effective challenge with respect to new, existing, and changing products, services and capabilities to confirm that appropriate compliance processes and controls are put in place to mitigate compliance risk.
- Manage a team of Compliance professionals to deliver on CFR’s U.S. compliance program, including Compliance Risk Assessment (CRA) and Regulatory Change and Inventory Management (RCIM) and provide oversight, advise, and challenge on business owned Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST) where required. Develop and retain talent to maintain a strong team and motivate colleagues to achieve career goals, as well as to promote collaboration and information sharing to make decisions more effectively.
- Effectively collaborate and maintain strong relationships with colleagues across GCE, second line oversight teams in Global Risk & Compliance organization, key subject matter experts such as General Counsel’s Organization, and other stakeholders across the Blue Box.
- Support the Compliance Issue Management process and ensure appropriate decisioning of Compliance issues, timely closure of gaps and customer remediation where required.
- Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts where required.
- Coordinate the team’s efforts in executing on the CRA, which includes the review of legal inventories, ensuring all applicable laws and regulations are mapped to the applicable business units, the creation of assessment points, assess the strength of and provide oversight of the control environment, communication of results to business partners, review creation of action plans and follow up on closing identified gaps.
- Support execution and implementation of compliance oversight activities, including monitoring and assurance, record keeping, data and trends analysis, customer outcome assessments, and disparate impact analysis, as required.
- Promote the usage of industry and internal best practices and incorporating regulatory feedback to drive continuous improvement.
- Essential regulatory knowledge of U.S. credit laws and regulations, including Unfair or Deceptive, or Abusive Acts or Practices (UDAAP), Equal Credit Opportunity Act (Reg B), Fair Credit Reporting Act (FCRA), as well as Fair Debt Collection Practices Act (FDCPA), Truth in Lending Act—TILA (Reg Z), Reg V, Fair Lending, Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA), privacy, emerging AI regulations and other applicable federal and state regulations.
- Ability to research, assess and determine regulatory impact to business systems, processes and initiatives.
- Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities, adapting easily to frequent change.
- Effective verbal and written communication skills, including the ability to persuade and influence a broad spectrum of constituents at multiple levels.
- Strong interpersonal skills and ability to effectively interact at multiple levels within the organization and with external counterparties.
- Ability to understand and integrate details of business operational/systemic environment in applying legal and policy requirements.
- Self-motivated, with a high level of personal energy and commitment.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Deep knowledge of U.S. credit and consumer protection laws (UDAAP, Reg B, FCRA, FDCPA, TILA/Reg Z, Reg V, Fair Lending, SCRA, MLA) and state regulations.
- Familiarity with emerging AI and Generative AI regulatory considerations as applied to credit and fraud models.
- Experience conducting Compliance Risk Assessments (CRA), Regulatory Change and Inventory Management (RCIM), and Regulatory Business Self Testing (RBST).
- Ability to assess regulatory impact on business systems, processes, and initiatives and to map laws to business units.
- Proven leadership experience managing and developing a team of compliance professionals.
- Strong verbal and written communication skills, including influencing senior stakeholders and cross-functional collaboration.
- Experience supporting regulatory examinations, internal audits, monitoring/testing, and compliance issue management.
- Employment eligibility to work for American Express in the United States; company will not sponsor visas.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
