Director, Community Entertainment & Gaming

About Us

Fandom is home to the world’s largest collection of fan communities, where millions of users come together to celebrate their favorite entertainment and gaming franchises. Our platform is built on collaboration, passion, and deep fan engagement, empowering users to contribute, connect, and shape the stories they love.

Fandom’s Community team plays a crucial role in shaping the fan experience across our vast network of wikis and entertainment hubs. As the home for millions of passionate users, we are focused on fostering deeper engagement, broadening our reach, and creating dynamic, interactive spaces that cater to evolving fan behaviors. Our goal is to ensure that communities not only remain a trusted source of knowledge but also provide meaningful and rewarding experiences for contributors and fans alike.

About this Role

We are seeking a strategic and visionary Director, Community – Entertainment & Gaming to lead and grow our global entertainment and gaming communities. This role will be responsible for expanding Fandom’s footprint in these verticals by developing and executing strategies that foster community engagement, align with our global growth initiatives, and create value for both our fans and partners.

Reporting to the SVP of Community and Commerce, this leader will oversee a team of community managers who support entertainment and gaming communities, ensuring a high-quality, safe, and rewarding experience. You will collaborate cross-functionally within fandom to drive innovation, engagement, and revenue opportunities while keeping our communities vibrant and relevant.

You Will...Community Growth and Engagement

• Develop and execute Fandom’s community engagement strategy across the Entertainment and Gaming verticals to increase engagement, user retention, and growth.
• Lead a team of community managers focused on these verticals, ensuring best-in-class support, guidance, and development.
• Partner with content creators, influencers, and community leaders to cultivate deeper relationships and expand our reach and definition of “community” at Fandom.
• Ensure Fandom’s communities have access to high-quality, relevant content that benefits both users and commercial partners.
• Champion a data-driven approach to measuring and improving community health and success.
• Implement engagement programs, events, and content that drive user participation while supporting key business objectives.
• Foster a culture of continuous learning and innovation within the Community team, encouraging teams to test and iterate on new engagement strategies.

Trust & Safety Collaboration

• Partner with the Trust & Safety team to ensure Fandom’s communities remain welcoming, inclusive, and audience-appropriate.
• Stay informed on industry trends in community moderation and safety to proactively address emerging challenges.

Cross Functional Collaboration

• Work closely with Community Partnerships and Sales teams to align community programs with advertiser and sponsorship opportunities.
• Provide feedback loops between the community and internal teams to ensure continuous improvement of our platform.
• Partner with Product and Engineering teams to ensure that community-driven features align with community needs and behaviors.
• Advocate for tools and platform enhancements that improve engagement, usability, and overall community satisfaction.

What Success Looks Like

• Increased Engagement: Communities experience significant growth in user interaction, retention, and satisfaction and we are a welcoming place for new communities, creators and editors.
• Improved Community Health: Metrics reflect safer, more inclusive, and dynamic spaces.
• Data-Driven Impact: Insights and analytics directly inform business strategies, decision-making, and partnerships.
• Enhanced Cross-Department Collaboration: Seamless integration with internal teams leads to increased editor satisfaction, new community adoptions, and overall growth for our platform. 
• Scalable Growth: We have successfully expanded our international presence, growing the number of active editors and community leaders in key regions  ensuring that we have the widest breadth of topics for all our fandoms.

You Have...

• 5+ years of experience in community management, audience development, or a related field
• 3+ years in a leadership role leading teams of 5 or more employees
• Extensive experience working with top-tier game publishers and IP holders in community development.
• Proven track record of developing and executing community growth strategies that drive engagement and retention.
• Strong leadership and people management skills with experience leading and mentoring teams.
• Excellent cross-functional collaboration skills, with the ability to work effectively with Trust & Safety, Sales, Partnerships, and Product teams.
• Data-driven mindset with experience leveraging analytics to inform decision-making and optimize performance.
• Strong understanding of online safety, moderation, and community governance best practices.
• Experience working with content creators, influencers, and brand partners to drive community initiatives.
• Exceptional communication skills and the ability to represent Fandom internally and externally as a thought leader in the space.
• Demonstrated ability to develop and mentor high-potential talent within community teams, ensuring future leaders gain exposure to key areas of the business.

Bonus Points...

• Experience with community analytics tools and platforms.
• Passion for fandom culture and deep knowledge of entertainment/gaming trends.

Benefits & Perks

• Laptop and all the gear you need for work
• Free access to a multitude of popular online courses and books sponsored by our company
• Training (unlimited Udemy + more)
• Company stock options
• Company swag packages
• Private Medical and Dental Insurance
• Life insurance, critical illness insurance and income protection insurance
• Company pension 5% ER, 5% EE
• VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit
• Frequent team bonding events
• Flexible work hours & time-off
• Employee Interest and Hobby Groups supported by our company
• Open, energetic and fan-focused, international work environment  

About Fandom

Fandom is the world’s largest fan platform where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, Fandom is the #1 source for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. Fandom’s Gaming division manages the online video game retailer Fanatical. Fandom Productions, the content arm of Fandom, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The Loop. For more information follow @getfandom or visit: www.fandom.com.

Fandom is proud to be an equal opportunities employer. 

Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly. Fandom is committed to ensuring no less favourable treatment is experienced by any current or prospective employee because of any of the protected characteristics under the UK Equality Act 2010 or equivalent local equality legislation.  To review Fandom UKs privacy notice, click here