Director, Community Engagement

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  

The Role

Neo Financial is looking for a Director, Community Engagement (New Canadians) to join our Marketing team in Calgary. This role owns Neo's New Canadians community pillar, building and scaling a thriving community of newcomers to Canada who are navigating their financial journey and building their lives here.

Reporting to the VP, Marketing, you will develop and execute a community strategy that helps New Canadians build credit, understand the Canadian financial system, and achieve financial confidence through Neo's products and ecosystem. You will drive engagement, advocacy, and product adoption while serving as the internal champion for the New Canadian audience.

What you'll be doing:

• Community Strategy: Develop and own the New Canadians community strategy, aligned with Neo's growth objectives and the New Canadians pillar priorities.

• Community Building: Build and scale a thriving community of New Canadians engaged with Neo's ecosystem, driving product adoption through culturally relevant education, content, and programming.

• Events & Initiatives: Create and execute community-led initiatives (events, webinars, content series, partnerships) addressing the unique financial needs of newcomers: building credit history, understanding the Canadian banking system, navigating major financial milestones.

• Partnerships: Develop partnerships with settlement agencies, newcomer organizations, cultural associations, and educational institutions to expand reach and credibility.

• Content & Education: Spearhead content and resources tailored to New Canadians, including multilingual or culturally adapted materials that drive product understanding, trust, and adoption.

• Advocacy Programs: Design and lead community programs (ambassador programs, peer support networks, welcome journeys) that turn engaged New Canadians into advocates and referral drivers.

• Voice of the Customer: Champion the voice of New Canadians internally, influencing product roadmap, marketing strategy, and customer experience to better serve newcomer needs.

• Insights & Opportunities: Identify and act on insights about the New Canadian financial journey to inform new product opportunities and feature enhancements.

• Team Leadership: Lead, mentor, and grow a team of Community Specialists focused on the New Canadians segment, fostering cultural sensitivity and customer-centricity.

• Platform Management: Oversee community touchpoints, including online platforms, in-person events, and partner channels, focused on where New Canadians congregate and seek financial guidance.

Who we are looking for:

• Community Leadership Experience: 8+ years of progressive experience in community management, engagement marketing, or audience development, with 3+ years in a leadership role managing teams.

• New Canadian / Multicultural Expertise: Deep understanding of the newcomer experience in Canada, settlement journey, financial challenges, cultural nuances, and community dynamics.

• Partnership Development: Proven track record of building strategic partnerships with community organizations, settlement agencies, or cultural institutions.

• Content & Programming: Experience developing and executing culturally relevant content strategies and community programming that drive engagement and product adoption.

• Data-Driven Approach: Ability to measure community impact, track engagement metrics, and tie community activity to business outcomes (acquisition, adoption, retention).

• Cross-Functional Collaboration: Demonstrated ability to influence product, marketing, and CX teams with community insights and customer voice data.

• Team Building: Experience building and mentoring small, high-performing teams with a focus on cultural sensitivity and community-first thinking.

• Fintech / Financial Services: Experience in fintech, banking, or financial services is a strong asset; understanding of credit-building products and newcomer financial products preferred.

• Multilingual: Fluency in one or more languages commonly spoken by New Canadian communities is a strong asset.

As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes equity — empowering employees to share directly in our momentum today and in the meaningful value we create for years to come.

• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond.

• Equity Ownership (Where Eligible): At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success.

🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it

📈 For eligible roles, ownership structure that enables you to share in our path to victory

🏅Earn BIG with our short term incentive plans (STIP)

👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence

❤️‍🩹 Flexible health benefits & life insurance

🌴 21 Days PTO + stat holidays, and personal leave

💪 Health & personal spending accounts

🤑 A wide variety of discounts through our partner network

🏠 Access to early use of products and discounts on fixed-term Neo mortgages

👶 Parental top-up & equity vesting during long term leave

🎉 Neo night events

🧠 Company wide huddles, and education

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward.

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.