The Director of Community Services will be responsible for the operations of the following programs: Community Support Program, Behavioral Health Justice-Involved, Recovery Coaching, and Opioid Intervention. This position will oversee these programs and all involved operations to ensure programmatic quality and integrity. This position will serve as a point of contact for outreach as well as forwarding the goals and mission of Gosnold to community groups and organizations.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:- Provide support, supervision, and oversight to Clinical Manager and Program Supervisor of Community-Based Programs.
- Manage BHJI waitlist and case assignments.
- Coordinate state and regional BHJI meetings.
- Function as lead representative with justice entities (including House of Corrections (HOC), Probation, Parole, and Recovery Court) and all outpatient and community partners.
- Oversee coordination of individuals releasing from incarceration to program placement.
- Review operational procedures to identify needs/problems and develop recommendations for solutions.
- Ensure all teams adhere to policies and procedures and attend all assigned trainings, meetings, and supervisions.
- Provide leadership, direction, consultation, and support to all programs as needed. Identify key processes and lead change initiatives to achieve service excellence. Work with managers and staff to incorporate quality and process improvement methodology in the performance of their work and to monitor, evaluate, and improve the quality of patient care and services.
- Support and foster an environment where potential safety and clinical risks are identified and proactively addressed before a problem occurs.
- Participate in the development and implementation of strategic plans, visions, goals, objectives, standards of performance, policies and procedures, and organizational structure for all community-based programs.
- Plan, direct, monitor, and evaluate daily operations to ensure patients are provided with high-quality services that are consistent with contracting specifications and in accordance with the Quality Management Plan (QMP).
- Participate in professional outreach activities to further develop community partnerships, potential referral sources, and the growth of the programs.
- Ensure compliance and work in conjunction with standards pertaining to credentialing agencies such as the Joint Commission and the Department of Public Health.
- Work in collaboration with the care teams, identify the appropriate level of care, and provide additional professional support for patients as needed.
- Perform all other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Yes
MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
- Education: Masters’s degree in social work or mental health counseling.
- Experience: Two (2) years of management or supervisory experience. Two (2) years of experience in behavioral health and/or substance use disorder treatment. Two (2) years of experience in community-based care management or hospital-based social work is preferred. Two (2) years of experience in community outreach is preferred.
- Skills: Management or supervisory skills required. Knowledge of patient treatment plans/care plans preferred.
- Certificates, Licenses, and Registrations: Independent licensure (e.g., LICSW or LMHC) in social work or mental health counseling.
BENEFITS (based on full-time employment):
- Blue Cross & Blue Shield health and dental insurance
- Vision insurance
- Medical and dependent care flexible spending accounts
- Generous paid vacation, sick, and holiday time
- 403b retirement savings plan with employer match
- Personal financial management services
- Life and supplemental life insurance
- Critical illness and accident insurance
- Employee Assistance Program
- Pet insurance
- Tuition assistance
Gosnold is an Equal Opportunity Employer.
Skills Required
- Master's degree in social work or mental health counseling
- Two years of management or supervisory experience
- Two years of behavioral health and/or substance use disorder treatment experience
- Two years of community-based care management or hospital-based social work experience
- Two years of community outreach experience
- Management or supervisory skills
- Knowledge of patient treatment plans or care plans
- Independent licensure, such as LICSW or LMHC, in social work or mental health counseling
What We Do
Originally founded in 1972, Gosnold Behavioral Health presently celebrates 50 years of helping youth, adults, families, and communities heal from mental health, substance use, and co-occurring illnesses through a comprehensive range of programs and services. Gosnold has grown exponentially over the past five decades to include an extensive array of services designed to meet the pressing needs of our community. Our mission centers on addressing society’s most urgent needs. The continuum is a comprehensive array of inpatient, outpatient, and community-based programs that enable patients and families to receive care at various levels of intensity. With a strong commitment to service, community, and innovation, Gosnold has received local, state, and national acclaim. Our leadership assists behavioral health experts and policymakers to address substance use and mental health disorders using the most cutting-edge, evidence-based approaches. Nationally accredited by The Joint Commission, we understand treatment must be individualized and based on individual and family strengths and preferences. Gosnold's mission is to excel in addiction and mental health treatment, to serve individuals and families affected by these illnesses, and to promote lasting recovery.
