Sets the enterprise strategic direction for internal communications and change management, ensuring alignment with corporate priorities and culture and long term business objectives. Influences culture, drives transformation, and ensures employees are informed, inspired, and equipped to adapt to change. Leads the internal communication and change management functions, setting direction, managing resources, and mentoring team members. Responsible for crisis communication planning, change communication strategies, and executive visibility programs. Has specialized skill set and proficiency with procedures and analysis techniques. Generally, reports to AVP or other functional executive. *Restricted Use / Additional Review Required. Designated for restricted use due to its highly specialized and critical scope; it is intended for limited deployment across the organization and only where business need is clearly established.
Responsibilities- Define and lead communications and change strategies aligned with business priorities.
- Advise executive leadership on communication and change management best practices and messaging.
- •Establish KPIs for communication and change effectiveness.
- Lead enterprise-wide change, transformation communication initiatives.
- Oversee communication governance, tools, and platforms.
- Manage budgets, vendors, and cross-functional communication teams.
- Develop talent through coaching, mentoring, and stretch assignments to build technical and leadership bench strength.
- Champion a culture of continuous change readiness and support change management initiatives.
- Bachelor’s degree in Communications, Organization Development, Business, or related field or the equivalent combination of training, education and experience.
- College/University degree and 12+ years of progressively responsible experience in communications, change management, organizational effectiveness, or a related field, including 8+ years of people leadership experience; or equivalent experience as a recognized subject matter expert leading enterprise-wide communications and change initiatives.
- Proven track record of influencing senior stakeholders and driving cultural alignment.
- Expertise in developing communication and change management strategies that encompass governance, quality, and accessibility to drive change management initiatives.
- Advanced understanding of communication and change management metrics, tools, and technologies.
- Exceptional leadership, storytelling, and strategic planning capabilities.
- Proven ability to lead, inspire, and manage diverse teams, fostering a collaborative culture.
- Exceptional ability to present complex analytical findings to senior executives and key stakeholders in a clear and impactful way.
- Ability to develop, implement, and assess long-term strategies that align with organizational goals.
- Strong analytical thinking and problem-solving capabilities to address complex business challenges.
- Exceptional verbal and written communication skills to interact effectively with executives, stakeholders, and teams.
- Expertise in leading teams through organizational change while maintaining productivity, morale, and employee engagement.
- Ability to make informed, timely decisions that consider short- and long-term impacts on the organization.
- Proven ability to coach and develop team members to enhance their skills and career growth.
Desired Qualifications
- Master’s degree in Communications, Organization Development, Business, or related field or the equivalent combination of training, education and experience.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- 2025 PEOPLE® Companies That Care
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- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
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- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Bachelor's degree in Communications, Organization Development, Business, or a related field, or equivalent education and experience
- 12+ years of progressively responsible experience in communications, change management, organizational effectiveness, or a related field
- 8+ years of people leadership experience, or equivalent experience as a recognized subject matter expert leading enterprise-wide communications and change initiatives
- Proven experience influencing senior stakeholders and driving cultural alignment
- Expertise developing communications and change management strategies involving governance, quality, and accessibility
- Advanced understanding of communications and change management metrics, tools, and technologies
- Exceptional leadership, storytelling, and strategic planning capabilities
- Experience leading, inspiring, and managing diverse teams
- Ability to present complex analytical findings clearly to senior executives and stakeholders
- Ability to develop, implement, and assess long-term organizational strategies
- Strong analytical thinking and problem-solving capabilities
- Exceptional verbal and written communication skills
- Expertise leading teams through organizational change while maintaining productivity, morale, and employee engagement
- Ability to make informed, timely decisions considering short- and long-term organizational impacts
- Proven ability to coach and develop team members
- Master's degree in Communications, Organization Development, Business, or a related field, or equivalent education and experience
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
