At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:The Director, Communications and Brand will partner with the senior leadership to develop, direct and oversee the global communications strategy, planning and execution. The position will collaborate with and leverage cross-functional, global team of executives and other leaders to develop and deploy communications across various channels, audiences, and regions. The position is responsible for brand and message strategy and communications that reinforce Verint’s market leadership, technology innovation and a deep commitment to customer success. The position will provide leadership for such key functions , public relations, internal communications, customer advocacy, brand strategy, and creative execution.
Principal Duties and Essential Responsibilities:
- Drive market and internal awareness of Verint as the CX Automation company.
- Drive an effective brand identity and momentum for Verint as a leader in CX automation and Artificial Intelligence (AI).
- Plan and direct content creation for external communications channels via coordinated media relations, research, blogs, and related thought leadership.
- Drive strategy for global Customer Advocacy programs including reference program, case study program, and client advisory boards.
- Drive strategy and execution of internal communications.
- Manage a direct team of communications and creative/design professionals.
- Direct and manage various agency relationships including design and creative services, advertising, and public relations.
Minimum Requirements:
- A 4-year college degree in communications, journalism, marketing or a related field, or the equivalent years of work history.
- A minimum of 12 years of demonstrated experience with delivering effective communications strategies that create clarity around business strategy in a software or technology organization.
- A minimum of 8 years of progressive leadership experience leading teams within one or more similar lines of business, which may include marketing or marketing operations.
- Direct experience leading change communications initiatives in global organizations.
- Effective direct team and agency management experience.
- Polished business acumen.
- Ability to communicate confidently and effectively.
- Proven strategic decision-making ability.
- Success working in large, complex and matrixed organizations.
- Proven networking skills.
- Exceptional listening skills.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC and Social Security verification.
#LI-BS1
MIN: 160K
MAX: 180K
About Us At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.Skills Required
- 4-year college degree in communications, journalism, marketing or a related field
- 12 years of demonstrated experience in effective communications strategies
- 8 years of progressive leadership experience
- Direct experience leading change communications initiatives in global organizations
- Effective direct team and agency management experience
- Polished business acumen
- Ability to communicate confidently and effectively
- Proven strategic decision-making ability
- Success working in large, complex and matrixed organizations
- Proven networking skills
- Exceptional listening skills
- Successful completion of a background screening process
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
-
Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
-
Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
-
Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
