foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionAbout the Role
We are seeking a strategic and execution-driven Director, Commercial Operations & Strategy to lead the transformation of our commercial workflows and drive scalable growth across all Pandora countries. This role will sit at the intersection of operations, technology, and commercial strategy, ensuring our commercial teams are empowered with efficient tools, robust processes, and AI-driven insights that eliminate manual work and unlock value.
This is a regional leadership role responsible for designing and driving programs to be adopted across multiple markets. The role requires strong stakeholder management to secure local buy-in, ensure effective adoption, and balance regional consistency with local flexibility - including tailoring initiatives to fit specific market needs where appropriate.
Team Vision
Empower Commercial Teams: Build strong foundations and automate repetitive tasks, allowing teams to focus on delivering value and growing partner relationships.
Champion Innovation & AI: Lead our automation, AI, and efficiency initiatives across the commercial organization—redefining how we work and serve our partners.
Drive Ecosystem Health: Implement strategies that challenge the status quo, optimize the vendor lifecycle, and foster the healthiest merchant ecosystem.
Your Impact (Responsibilities)
Commercial Operations Leadership: Manage our commercial operations (long tail account management, telesales) teams across all Pandora countries directly, across our local teams, center of excellence & outsourced partners.
Process Excellence: Build robust & strong SOPs and processes to ensure operational efficiency, consistency, and scalability across the organization.
Vendor Health Strategy: Manage our vendor health strategy, defining and operationalizing how to keep the healthiest merchant ecosystem from acquisition to retention.
AI Transformation: Lead commercial operations AI transformation, driving the adoption of intelligent automation tools (e.g., predictive analytics, intelligent workflows) to enhance productivity and decision-making.
Cross-Functional Project Management: Own and deliver strategic projects that impact commercial performance, collaborating closely with Product, Tech, Data, and local markets.
Performance & ROI Monitoring: Define KPIs to measure the impact of operational improvements and AI initiatives, using data to continuously refine processes.
Change Management: Act as a key change agent, ensuring the successful adoption of new tools, strategies, and processes across regions and distributed teams.
Experience: 10–12 years of experience in commercial operations, strategy, business process automation, or a similar role — ideally within high-growth tech, e-commerce, or marketplaces.
Domain Expertise: Deep understanding of sales/account management processes, telesales, vendor health lifecycle, operational processes, metrics, and workflows.
Tech & AI Fluency: Familiarity with AI integration, modern commercial tech stacks (e.g., Salesforce, Looker), and a track record of leading automation/transformation programs.
Leadership: Proven leadership experience, with the ability to influence and inspire across functions and directly manage large distributed operational teams.
Skills & Mindset: Highly analytical, data-driven, excellent stakeholder management, entrepreneurial mindset, bias for action, and ability to thrive in ambiguity.
Additional InformationWhy Delivery Hero
At Pandora, you’ll be part of a high-growth, high-impact team leading the food delivery ecosystem across Europe, Asia, and Turkey. As part of the Delivery Hero family, we offer global career development, a diverse and dynamic environment, and the opportunity to shape the future of local commerce on a truly international scale.
Build at global scale and shape the future of local delivery and Q-Commerce
Impact millions of customers, thousands of riders, and hundreds of thousands of partners
Ownership & autonomy in a high-growth, data-driven environment
Competitive compensation package including equity, relocation support, visa sponsorship, flexible work, and a diverse, inclusive culture
Delivery Hero is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment regardless of gender, age, disability, sexual orientation, race, religion or national origin.
Skills Required
- 10–12 years of experience in commercial operations, strategy, business process automation, or a similar role
- Experience ideally within high-growth technology, e-commerce, or marketplace organizations
- Deep understanding of sales and account management processes, telesales, vendor health lifecycle, operational processes, metrics, and workflows
- Familiarity with AI integration and modern commercial technology stacks such as Salesforce and Looker
- Track record of leading automation or transformation programs
- Proven leadership experience managing or influencing large, distributed operational teams
- Strong analytical and data-driven skills
- Excellent stakeholder management skills
- Entrepreneurial mindset, bias for action, and ability to thrive in ambiguity
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
