Your Opportunity at ARC’TERYX:
The Director, Commercial - Japan is responsible for leading and accelerating the company's commercial performance across Japan through the development and execution of integrated strategies spanning E-Commerce, Retail, and Wholesale channels. In partnership with the Country Director, this role influences the Japan P&L, drives revenue growth, enhances brand presence, and ensures consistent execution of commercial objectives across all consumer touchpoints. This role is a strategic lead for the Japan market, balancing short-term business performance with long-term brand and market development objectives.
Meet Your Future Team:
As Director, Commercial - Japan, you will be a key member of the Japan Leadership Team, partnering closely with leaders across the business to drive sustainable growth, elevate the consumer experience, and strengthen the brand's position in the Japanese market.
If you were the Director, Commercial now, here are some of the core activities you would be doing
- Develop and execute the commercial strategy for Japan to deliver sustainable revenue growth, profitability, and market share gains across E-Commerce, Retail, and Wholesale channels.
- In partnership with the Country Director, Japan, this role will be responsible for the Japan commercial P&L, including annual business planning, budgeting, forecasting, and performance management.
- Analyze market, consumer, and competitive trends to identify growth opportunities and inform strategic decision-making.
- Lead and inspire a high-performing commercial team, fostering a culture of accountability, collaboration, and continuous improvement.
- Partner with regional and global stakeholders to ensure alignment between commercial priorities and broader business objectives.
- Establish clear performance metrics and leverage data-driven insights to drive business results and operational excellence.
- Oversee the growth and profitability of the e-commerce business, including DTC and marketplace channels.
- Optimize digital trading, merchandising, assortment, pricing, promotional strategies, and customer journey performance.
- Drive customer acquisition, retention, and lifetime value through a consumer-centric and data-led approach.
- Lead the retail business to deliver exceptional customer experiences, strong sales productivity, and profitable store performance.
- Ensure execution excellence across the retail fleet, including staffing, productivity, inventory management, and operational standards.
- Evaluate and support retail expansion, relocation, and investment opportunities within the Japanese market.
- Develop and execute wholesale and key account strategies that drive revenue growth while maintaining brand integrity.
- Build and strengthen senior relationships with wholesale partners, distributors, and strategic accounts.
- Lead account planning, commercial negotiations, and joint business initiatives to maximize sell-through and mutual growth.
- Champion an omnichannel strategy that creates a seamless and consistent consumer experience across all customer touchpoints.
- Ensure alignment across channels regarding assortment, pricing, promotions, and brand presentation.
- Collaborate closely with Marketing, Finance, Supply Chain, People & Culture, and other cross-functional partners to achieve business objectives.
- Act as a key member of the Japan Leadership Team, contributing to overall market strategy, organizational effectiveness, and long-term growth.
- Represent the business internally and externally as a senior commercial leader and brand ambassador for Japan.
- Developing and executing a three-year commercial growth strategy to accelerate market share and brand presence across Japan.
- Leading the integration of omnichannel initiatives that create a seamless consumer experience across E-Commerce, Retail, and Wholesale.
- Expanding strategic partnerships with key wholesale accounts and digital marketplaces to unlock new growth opportunities.
- Driving digital transformation initiatives that enhance customer acquisition, retention, conversion, and lifetime value.
Here are some of the things you could be working on in the future:
Are you our next Director, Commercial?
- You have 12+ years of vertical DTC experience, Ecommerce, and Wholesale that ensures you’re always thinking in the shoes of the guest, with their omni-channel experience as top priority
- You have strong financial forecasting and budgeting experience
- You have fluency in both English and Japanese, both verbally and in writing.
- You have strong communication skills, excellent writing skills, attention to detail and discipline.
- You are passionate about data, and possess advanced MS Excel or other relevant software skills, with experience using data to drive business decisions
- You are a strong communicator and leader with direct experience in leading teams. You can get the best out of a supporting team and will work with cross functional teams from other channels of the business
- You have graduated from a post-secondary school program with honours that helped to develop communication and analytical skills
- You remain highly flexible and adaptable when faced with ambiguity, especially when it comes to mastering new software systems
- You’re always thinking of Arc’teryx in a global, sustainable fashion; finding initiatives that work both globally and for the long term
- You are innovative and creative, with a logical and methodical approach to problem solving
- You are proactive in identifying the root cause of issues and developing solutions
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core values, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Design your Purpose. Live our Values.
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together.
Skills Required
- 12+ years of vertical DTC, e-commerce, and wholesale experience
- Fluency in English and Japanese, verbally and in writing
- Strong financial forecasting and budgeting experience
- Advanced Microsoft Excel or other relevant software skills
- Experience using data to drive business decisions
- Direct experience leading teams
- Strong communication and writing skills, attention to detail, and discipline
- Graduation from a post-secondary school program with honours
- Flexibility and adaptability when learning new software systems
- Innovative, creative, logical, and methodical problem-solving approach
- Ability to identify root causes and develop solutions
- Ability to balance autonomy and collaboration
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
