Director, Commerce & Platform Experience

Posted Yesterday
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Berlin, DEU
In-Office
Mid level
Hardware • Music • Software
The Role
Leads a six-month commerce and platform integration initiative during Native Instruments’ transition into inMusic. Coordinates Shopify migration, account unification, e-commerce and customer experience, and sound discovery and installation workstreams. Aligns engineering, product, and business stakeholders; manages timelines, dependencies, and priorities; represents the function in senior leadership forums; maintains operational continuity; and leads post-merger integration and platform consolidation across DACH and North America.
Summary Generated by Built In
Native Instruments (inMusic NI GmbH) is integrating into the inMusic Group, and we are looking for a Director, Commerce & Platform Experience to coordinate the commerce and platform integration and migration work during this transition. This is a fixed-term position for approximately six months, requiring an immediate start. No decision has been made about whether this scope will become a permanent role afterward. That will be assessed separately, at the latest by end of March 2027.

What You'll Do
  • Coordinate and drive the cross-functional Commerce & Platform Experience integration and migration workstreams, including Shopify Migration, Account Unification, E-commerce & Account Experience, and Sound Discovery/Download & Installation Experience 
  • Represent Commerce & Platform Experience in the Senior Leadership, Strategy & Steering group for the NI/inMusic platform integration program 
  • Align timelines, dependencies and priorities across engineering, product and business stakeholders 
  • Ensure continuity of commerce and platform experience operations throughout the transition 
  • Partner closely with the Director, Platform Services and Applications and other Foundational Services leads 


What We're Looking For
  • At least 3 years of experience in a Director-level or equivalent senior leadership role 
  • Experience with Shop, Entitlement, Customer Identity and Customer Experience tooling is required 
  • Prior leadership experience in commerce, digital platforms, or customer experience functions 
  • A strong track record coordinating cross-functional programs in a complex, matrixed organization 
  • Familiarity with NI's and/or inMusic's business, systems and ongoing integration work is a plus 
  • Immediate availability 
  • Comfortable operating in a defined, time-limited mandate with clear deliverables 
  • Proven track record leading complex post-merger integrations (PMI) and platform consolidations
  • Experience managing VP/C-level stakeholders across DACH/North America during org design changes

About
inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Moog, Native Instruments, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.

Skills Required

  • At least 3 years of experience in a Director-level or equivalent senior leadership role
  • Experience with commerce, entitlement, customer identity, and customer experience tooling
  • Prior leadership experience in commerce, digital platforms, or customer experience functions
  • Strong track record coordinating cross-functional programs in a complex, matrixed organization
  • Immediate availability
  • Comfort operating in a defined, time-limited mandate with clear deliverables
  • Proven track record leading complex post-merger integrations and platform consolidations
  • Experience managing VP and C-level stakeholders across DACH and North America during organizational design changes
  • Familiarity with Native Instruments and/or inMusic’s business, systems, and ongoing integration work
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The Company
HQ: Cumberland, RI
427 Employees
Year Founded: 1971

What We Do

inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.

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