Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress.
Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team.
Position detailsTitle of position: Director, Cloud Operations
Position type: Hybrid - Full time ( As part of our hybrid work arrangement, this role is expected to be onsite three days per week at our San Jose, CA office)
Location: San Jose, CA
Position reports to: VP, Engineering
Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.
About the position:
- Extreme’s Cloud Operations team is a group of talented engineers passionate about building and operating highly reliable, scalable, and secure cloud solutions across public, private, and edge cloud environments. We are seeking a strong leader in San Jose to lead cloud service operations in North America, drive cloud infrastructure implementations, serve as the primary point of contact for production issue escalations and resolution, and ensure adherence to security and compliance standards. Extreme Networks is the right place to be — and now is a great time to join us and be part of our continued growth and success. We’re looking for the best and brightest “A” players who are passionate about making a difference while doing what they love.
Reponsibilities:
- Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
- Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
- Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
- Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
- Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
- Lead the resolution of customer-reported issues and production incidents in close collaboration with Support, Development, QA, and other engineering teams.
- Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
- Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
- Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
- Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
- Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
- Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.
Basic Qualifications:
- BS level technical degree required; Computer Science or Engineering background preferred.
- 10+ years of experience in a CloudOps/DevOps role and 7+ years of experience in a management role
- An ability to drive to big picture goals while valuing and maintaining a strong attention to detail.
- Experience architecting infrastructure for highly available, highly scalable cloud services.
- Hands-on experience with AWS or any public cloud (Azure, GCP etc).
- Knowledge of Linux, security, and networking fundamentals.
- Working knowledge of container-based architecture and deployment (Docker, Kubernetes.)
- Working knowledge of deployment automation development (Ansible, Terraform, Helm).
- Experience in diagnosing and resolving complex application problems.
- Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite and RabbitMQ.
- Experience with monitoring tools (Nagios, Kibana, Prometheus)
- Experience with cloud security and compliance implementation.
- Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
- Comfortable working within a distributed team located in multiple time zones.
Closing:
Extreme Networks, Inc. (EXTR) is the industry’s first cloud-driven, end-to-end enterprise networking company. Our best-of-breed technology solutions, from the wireless and IoT edge to the data center, are flexible, agile, and secure to accelerate the digital transformation of our customers and provide them with the fastest path to autonomous enterprises. Our 100% in-sourced services and support are number one in the industry. Even with 50,000 customers globally, including half of the Fortune 50 and some of the world's leading names in business, hospitality, retail, transportation and logistics, education, government, healthcare, and manufacturing, we remain nimble and responsive to ensure customer and partner success. We call this Customer-Driven Networking™. Founded in 1996, Extreme is headquartered in San Jose, California. For more information, visit Extreme's website or call 1-888-257-3000.
Skills Required
- Bachelor’s degree in a technical field; Computer Science or Engineering preferred
- 8+ years of CloudOps or DevOps experience
- 5+ years of management experience
- Experience architecting highly available and scalable cloud services
- Hands-on experience with AWS or another public cloud such as Azure or GCP
- Knowledge of Linux, security, and networking fundamentals
- Working knowledge of Docker and Kubernetes
- Working knowledge of Ansible, Terraform, and Helm
- Experience diagnosing and resolving complex application problems
- Working knowledge of Elasticsearch, PostgreSQL, Redis, Apache Ignite, and RabbitMQ
- Experience with Nagios, Kibana, or Prometheus
- Experience implementing cloud security and compliance
- Ability to work effectively in distributed, multi-time-zone teams
Extreme Networks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Extreme Networks and has not been reviewed or approved by Extreme Networks.
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Flexible Benefits — Flexible work options and time‑off policies are emphasized through a 'Flex First' model with remote/hybrid choices and flexible or unlimited PTO. Wellness programs, volunteer time, and family leave round out a broad, adaptable package.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, vision, mental health, and HSA eligibility. U.S. high‑deductible plans include a company HSA contribution, strengthening the financial value of coverage.
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Equity Value & Accessibility — Equity participation is accessible via RSUs and an ESPP that enables discounted stock purchases. Variable pay and equity components can materially lift total compensation when business performance is strong.
Extreme Networks Insights
What We Do
Extreme Networks, Inc. (EXTR) is a leader in cloud networking focused on delivering services that connect devices, applications, and people in new ways. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
