The Director of Clinical Support Services is a senior leader in Supply Chain Management Operations who leads and advances supply chain operational systems and processes in support of Mayo’s clinical practice and initiatives. This role exists at each regional destination medical site to support and align supply chain strategy with surgical and procedural teams, ensuring seamless, high-quality support for patient care delivery while optimizing supply chain performance against key performance indicators (KPIs). The position serves as the site-based Supply Chain Leader and a strategic partner to clinical and administrative leaders, fostering strong relationships through superb stakeholder engagement across perioperative and procedural environments to drive efficiency, innovation, reliable product availability, and workflow optimization. This includes developing and executing short-term tactics and long-range plans that result in the optimal use of supplies and services while reducing the cost of delivering them. This leader will drive regional transformation, strengthen cross-functional collaboration, and promote integrated, data-driven decision-making while serving as the regional supply chain executive leader for the practice. The Director will assess internal customer satisfaction across these practice areas through surveys and develop measures to improve satisfaction based on the findings.
QualificationsBachelor's degree in business, process engineering from an accredited college or university and ten years of management experience, including five years of experience in progressively responsible management positions in Healthcare Supply Chain. Must have supply chain management experience, and experience in clinical areas with clinical process standardization, business process engineering and performance improvement strategies. Advanced certification in healthcare is desirable. Work experience in a hospital, a multi-hospital complex system or other healthcare-related setting is required. Experience in an academic health system would be a plus. Experience leading major organizational changes and transformation is required, including large-scale supply chain redesign and other operational efficiency initiatives. Knowledge of demand replenishment, inventory management, logistics, critical supply chain KPIs and related supply chain systems and technologies is also desirable. Experience in other industries, especially those recognized for world-class supply chain practices with a record of innovation, is considered an asset. Experience with cost management related to non-clinical operational improvements, care process or procedural standardization, and initiatives that enhance patient outcomes are also desirable. This role requires high degree of personal integrity and ethics.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.
About UsMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Bachelor's degree in business or process engineering from an accredited college or university
- Ten years of management experience
- Five years in progressively responsible management positions in Healthcare Supply Chain
- Supply chain management experience
- Experience in clinical areas with clinical process standardization, business process engineering, and performance improvement strategies
- Work experience in a hospital, multi-hospital system, or other healthcare-related setting
- Experience leading major organizational change and large-scale supply chain redesign
- Advanced certification in healthcare
- Experience in an academic health system
- Knowledge of demand replenishment, inventory management, logistics, supply chain KPIs, and related systems/technologies
- Experience in other industries with world-class supply chain practices
- Experience with cost management related to non-clinical operational improvements and care/process standardization
- High degree of personal integrity and ethics
- Authorization to work and remain in the United States without sponsorship
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
