Director of Clinical Services

Why You Will Love Working With Us!

At Pasadena Villa, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.  

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration.  We are committed to our team and our team is committed to our clients! 

Pasadena Villa Great Lakes is a residential psychiatric facility located in Battle Creek, Michigan. Our campus provides a beautiful modern aesthetic in a therapeutic environment, ideal for healing and recovery, including areas for reflection, outdoor walking trails, a pond water feature, and a state-of-the-art wellness and fitness center.

What we offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education and Certification
• Multiple Health Plan Design Options Available
• Flexible Dental and Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life and ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

Provides clinical leadership and oversight of program service delivery.  Provides direct supervision of clinical teams and leadership support for clinical support teams, ensuring high quality program service delivery and ongoing clinical skill development. Leads ongoing program and clinical quality improvement, provides clinical team members with education, training, and clinical leadership development. Provides clinical oversight, ensuring the delivery of clinically excellent, client centered care. Coaches and mentors team members in navigating complex and/or difficult communication situations in an honest, accurate, and respectful manner. Demonstrates proficiency in communicating with external partners; clearly articulates the mission, vision, values of company and communicates their importance to others in pursuit of clinically excellent, client-centered care.

Relationships and Contacts

Within the organization:  Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.  

Outside the organization:  Initiates and maintains professional working relationships with clients and their families, referral partners, clinical partners and vendors, as needed.

Position Responsibilities

1. Provides compassionate and professional guidance to clients, families and referring partners seeking clinically excellent Mental Health treatment services.
2. Ensures clinical residential programming schedules are defined, coordinated, staffed and delivered in a manner that provides high quality clinical care with an emphasis on client safety.
3. Leads continuous quality improvement for clinical programming.
4. Provides clinical supervision to associate level and licensed therapists in individual and group settings, offering guidance and feedback to motivate and positively develop the clinical team.
5. Works closely with the clinical and direct care teams to ensure a safe, high quality, therapeutic environment is consistently maintained.
6. Provides ongoing training to all staff members to advance treatment skills, cultural sensitivity and compliance with licensure and accreditation standards.
7. Oversees weekly treatment team meetings to coordinate care, communicate client needs and progress, and ensure consistent and quality care.
8. Communicates with referral sources and families, keeping them informed of treatment goals, plans and progress.
9. Collaborates with utilization review team members, ensures clinical documentation meets standards necessary to meet client’s level of care, advocates for difficult cases, as needed.
10. Responsible for ensuring clinical programming and documentation adheres to licensure, accreditation, and payor contract standards, provides oversight to other staff to maintain compliance.
11. Updates job knowledge by participating in educational opportunities; reading professional publications related to specialized treatment modalities and population served.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Represents the program within the community at local, regional, and national events, as requested.
3. Assists in promoting and ensuring the organization’s values, mission, goals and objectives are understood and actively supported by the employees. 
4. Performs other duties as assigned.

Minimum Requirements

Education and Experience

Position requires a Master’s degree in Psychology, Social Work or closely related field and a minimum of 5+ years of experience within a behavioral healthcare setting. Position requires a LMSW, LPC, LMFT. Must be licensed to practice and provide clinical supervision in the State of Michigan.  Experience in treating Mental Health/SUD is strongly preferred.

Other Requirements

• Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record. 
• Clearance of TB test and any other mandatory state/federal requirements.
• Current CPR and First Aid certification.

Pasadena Villa provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.” 

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