The Role
Lead and stabilize multi-site clinic operations post-acquisition, drive integrations and process improvements, leverage EMR and analytics (SQL, Power BI, Excel) to build dashboards, reduce denials, optimize throughput and revenue, manage cross-functional projects, automate manual processes, and develop clinic managers and frontline teams to meet performance and compliance goals.
Summary Generated by Built In
About the Role
We are seeking a hands-on, operationally focused Director of Operations to lead and integrate Astrana’s operational strategy into a newly acquired network of Value-based care clinical sites.
As a key leader within Astrana Health, this individual will play a critical role in stabilizing operations, supporting provider engagement, optimizing processes, leveraging analytics, and implementing scalable solutions that deliver measurable impact across a multi-site clinic network. The Director will partner closely with clinic leadership to ensure continuity of care and drive performance improvement.
This role is ideal for someone who thrives in a fast-paced, high-growth, transitional healthcare environments and has experience with clinic integrations. The right candidate brings a strong ability to execute, standardize, and lead through analytical capabilities, operational leadership experience, and a passion for improving performance through data, automation, and innovation.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
Operational Leadership
- Oversee operations across a multi-site clinical network, ensuring efficient workflows, high performance, and compliance with organizational standards
- Lead post-acquisition integration efforts, ensuring a smooth transition of employees, providers, and workflows
- Stabilize clinic operations by addressing gaps in staffing and workflow while identifying operational inefficiencies, developing solutions, and implementing process improvements to enhance scalability and performance
- Partner with clinical and operational leaders to optimize resource utilization, reduce claim denial rates, and maximize revenue opportunities
- Ensure compliance with organizational, regulatory, and quality standards
- Ensure effective utilization of Athena EMR and other operational systems
- Standardize workflows and implement best practices across clinic sites
- Leverage data tools (e.g., EMRs such as Athena, SQL, Power BI) to generate actionable insights and inform operational decision-making
- Build and maintain dashboards tracking key performance indicators such as claim denials, clinic throughput, patient satisfaction, and financial performance
- Conduct quantitative analysis to identify trends, diagnose root causes, and recommend data-driven solutions
- Lead cross-functional initiatives from concept through execution, ensuring clear objectives, timelines, and measurable outcomes
- Develop and implement action plans to address high-priority operational challenges
- Drive innovation by automating manual processes using tools such as Microsoft Power Automate, Python, or advanced Excel
- Lead and develop clinic managers and front-line employees to meet operational goals and performance expectations
- Foster a culture of accountability and continuous improvement by providing clear expectations, coaching, and ongoing performance feedback
- Support workforce stability and engagement during and after post-acquisition transition
Qualifications
- 8+ years of progressive experience in healthcare operations, data analytics, or a related field (managed care or health tech experience preferred)
- Proven experience leading clinic operations, integrations, or turnaround efforts
- Strong quantitative and analytical problem-solving skills, with the ability to provide data-backed insights
- Hands-on experience with data tools such as SQL, Power BI, and advanced Excel (Power Query, VBA)
- Demonstrated success managing multi-site operations in a fast-paced, high-growth environment
- Excellent communication and stakeholder management skills
- Demonstrated ability to lead teams through change and ambiguity
Preferred Qualifications
- Experience with EMR systems (eClinicalWorks strongly preferred)
- Technical experience with SQL, Python, or automation tools such as Microsoft Power Automate
- Background in engineering or technical roles with the ability to bridge business and technical stakeholders
What Makes You a Great Fit
- Execution-focused leader who can stabilize and scale operations quickly
- Structured thinker with a passion for operational excellence, continuous improvement, and community care
- Strong collaborator who can influence cross-functional stakeholders
- Calm and decisive in high-change, fast-moving environments
- Proactive problem-solver who identifies challenges and drives solutions independently
Environmental Job Requirements and Working Conditions
- Hybrid work environment with regular onsite expectations
- Field-based role with regular presence across clinic locations in Beaumont and Port Arthur, TX
- Ability to work in a dynamic, fast-paced environment and adapt to evolving business priorities
About
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Skills Required
- 8+ years of progressive experience in healthcare operations, data analytics, or a related field
- Proven experience leading clinic operations, integrations, or turnaround efforts
- Strong quantitative and analytical problem-solving skills
- Hands-on experience with data tools such as SQL, Power BI, and advanced Excel (Power Query, VBA)
- Demonstrated success managing multi-site operations in a fast-paced, high-growth environment
- Excellent communication and stakeholder management skills
- Demonstrated ability to lead teams through change and ambiguity
- Experience with EMR systems (eClinicalWorks preferred)
- Technical experience with Python or automation tools such as Microsoft Power Automate
- Background in engineering or technical roles able to bridge business and technical stakeholders
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The Company
What We Do
Astrana Health is a physician-centric, technology-powered healthcare company that operates an integrated delivery platform. It enables providers to participate in value-based care arrangements, helping them deliver accessible, high-quality, and cost-effective care to patients. The company provides care coordination services to patients, primary care physicians, specialists, and health plans, leveraging proprietary technology to streamline operations and improve patient outcomes across local communities.
