Calling All Esteemed Leaders! Are you a healthcare operations leader who excels at building operational infrastructure, supporting physicians and patients, and driving organizational performance across complex care environments? Do you thrive in collaborative settings where strategy, quality, service, and financial stewardship come together to advance exceptional care? If so, we invite you to explore this leadership opportunity with Providence.
The Role
Supporting Providence Saint John's Medical Foundation, the Director Clinical Operations is responsible for leading and creating Operational Infrastructure efforts to support Physicians and Patients primarily in the California region.
Assures long-term organizational success through overall excellence of operations, outcomes, quality, service, staff and physician satisfaction, financial viability and leadership.
What You'll Do
- Respects the dignity, confidentiality and privacy of patients.
- Works in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline.
- Understands, supports, and implements the mission of Providence Health Services Medical Foundation to deliver health care to those in need in the performance of all job responsibilities.
- Ensures compliance with policies and procedures including the recording of community benefit services and costs.
- With the Chief Executive and other executives, prepares and recommends budgets, goals, and objectives taking into consideration input from providers.
- Supervises staff, including clinic administrators, managers and support staff as assigned by the Chief Executive. Provides selection, training, disciplining, terminating, performance improvement, and mentorship related to day-to-day operations.
- Holds regular staff meetings to discuss methods for improving customer service, efficient and safe operations, and overall medical group performance.
- Informs staff members of changes to policies and procedures.
- Partners with other campus leadership on business operations and strategy.
- Maintains current knowledge in the field of ambulatory care.
- Formulates plans to meet strategic goals and coordinates with other management.
- Ensures that organizational and regional goals are met and that all accrediting and reporting standards are complied with.
- Keeps abreast of medical group performance, operations and special projects.
- Demonstrates competency with all position-related software programs.
- Demonstrates consistent use of appropriate tactics for excellent service.
What You'll Bring
Education & Credentials
- Bachelor's Degree in Healthcare Administration, Business Administration or comparable field.
- Master's Degree in Healthcare Administration, Business Administration, or comparable field; or equivalent education/experience (preferred).
Experience & Expertise
- 5 years of experience as a healthcare leader with a proven track record in multiple areas of healthcare management, operations and corporate functions, and/or an equivalent combination of experience and education.
- Financial, business development, complex project management, marketing, analytical, team building and collaborative working skills are essential.
- Proven change management skills including crafting strategic direction, working with institutional infrastructure and processes, and effectively directing/managing tactical processes.
- Knowledge and skills in medical group management and health systems operations and reimbursement highly desired.
Professional & Leadership Capabilities
- Must be adaptable; able to balance daily operations, problem solving, and physician relations while retaining strategic focus and driving long-term results.
- Able to achieve goals in a working environment that uses multiple modalities of communication and computer applications.
- Must be skilled in verbal and written communication.
Knowledge of the use of health information technology to improve care.
Why Join Us?
- Operational Leadership: Lead operational infrastructure efforts that support physicians, patients, and medical group operations across the California region.
- Strategic Impact: Partner with executive leaders, physicians, and service line leaders to advance organizational goals, business strategy, and program development.
- Quality & Patient Experience: Help foster a culture of quality, service, patient-centered care, and operational excellence.
- People & Team Development: Support managers, clinic leaders, and staff through coaching, development, engagement, and performance leadership.
Ready to Shape the Future of Healthcare?
If you are a healthcare operations leader with experience in strategy, medical group operations, business development, and team leadership, we encourage you to apply and help advance Providence's mission through operational excellence and service.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Skills Required
- Bachelor's degree in Healthcare Administration, Business Administration, or a comparable field
- Master's degree in Healthcare Administration, Business Administration, or a comparable field, or equivalent education and experience
- At least 5 years of experience as a healthcare leader across healthcare management, operations, and corporate functions, or an equivalent combination of education and experience
- Financial, business development, complex project management, marketing, analytical, team-building, and collaborative working skills
- Proven change management skills, including strategic direction, institutional infrastructure, processes, and tactical management
- Knowledge and skills in medical group management, health systems operations, and reimbursement
- Ability to balance daily operations, problem-solving, physician relations, strategic focus, and long-term results
- Verbal and written communication skills
- Knowledge of health information technology used to improve care
- Ability to use multiple communication modalities and computer applications
What We Do
Providence is a large healthcare organization that operates hospitals, clinics, and health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. Its network includes 51 hospitals and 1,000 clinics, supported by approximately 119,000 caregivers. The organization focuses on delivering broad healthcare and social-service offerings to communities throughout the western United States through its extensive regional network and caregiver workforce.
