Director of Clinical Operations

POSITION SUMMARY 

The Director of Clinical Operations is responsible for direct oversight and operational performance of the organization’s health centers. Providing leadership, guidance and direction, the Director of Clinical Operations will develop, assess, plan, implement and evaluate effective systems of care and services while ensuring compliance with all State, Federal and Joint Commission guidelines and Adelante policies and procedures. 

EXPECTATIONS

Every Adelante Healthcare leader will strive to maximize the performance and contribution of each team member of Adelante Healthcare and the community that we serve every day.   Leaders are expected to set clear performance expectations, establish specific measurable goals for team members to drive accountability and success, provide ongoing feedback and coaching to enhance performance, improve results and outcomes.  Leaders are also expected to work in a manner that demonstrates a commitment to our mission, vision, core values quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture 
• Service
• Purposeful 
• Integrity
• Resilient
• Engaged

ESSENTIAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Health Services Administration or related field. Master’s degree preferred
• Five (5) to seven (7) years’ progressive management experience in health care leadership or similar operations role; Primary care and multi-unit management experience preferred
• Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth
• Solid working knowledge of financial and business operation principles and project timeline management
• Excellent communication skills with the ability to effectively present information to all levels of audiences both internally and externally
• Ability to define problems, collect data, establish facts, and make appropriate recommendations
• Demonstrated advanced competency in people leadership with proven measurable positive outcomes
• Competency in dealing with people of various cultures and social status with the ability to respond to concerns and inquiries from internal and external customers, regulatory agencies, or members of the business community
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations or ability to obtain within 30 days of employment

POSITION REPONSIBILITIES/ESSENTIAL:

• Provide operational leadership for health center clinical operations management team and functional leaders.  Coach, develop and reinforce appropriate performance.  Remediate where necessary in accordance with the organization’s policies and applicable laws.  Responsibilities include but are not limited to interviewing, hiring, and training managers; planning, assigning and delegating work; appraising performance, and addressing complaints and resolving concerns
• Recommend and develop operations policies and procedures to drive achievement of the organizational mission
• Ensure the efficient delivery of quality services through communication of expectations, establishment of performance measures and assessment/evaluation of operations
• Coordinate and collaborate with other departments of the organization in establishing and carrying out responsibilities while cultivating and encouraging collegial relationships
• Participate in operational and strategic planning to include staffing and budgets
• Promote positive patient, provider and staff relations in accordance with Adelante policies, providing a high level of quality in personal attention to service and relationships with/between providers, patients, staff and visitors
• Maintain organizational integrity. Ensure that all organizational activities and operations are carried out      in compliance with local, state and federal regulations governing business operations
• Comply with the organization Safety Policies and Procedures.  Ensure compliance with governmental licensing and regulatory requirements where applicable
• Observe and respect the confidentiality of information regarding patients, visitors, and fellow employees, if exposed to any of the above referenced information in the course of his/her job function
• Other duties as required

NONESSENTIAL SKILLS AND EXPERIENCE:

• Bilingual English/Spanish 

Additional Duties and Responsibilities

• Other duties as requested or assigned

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:   While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.