Director of Client Success

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Centerfield is seeking a senior Client Success leader to join our Home Services organization and drive revenue growth, client performance, and long-term partnership success. This role is responsible for overseeing a large and complex portfolio of strategic clients and plays a critical role in shaping how Client Success delivers value at scale. You will partner closely with executive leadership and cross-functional teams to design and execute growth strategies that expand client programs and strengthen long-term relationships in a fast-paced, performance-driven environment.

In this role, you will own a book of business totaling approximately one hundred million dollars in annual revenue while leading and developing a team of Managers and Senior Managers. You will serve as a trusted advisor to clients and internal stakeholders, balance strategic planning with hands-on leadership, and help define the standards, processes, and operating models that enable Client Success to scale effectively as Centerfield continues to grow.
How You'll Contribute...

● Serve as a senior leader within Centerfield’s Home Services Client Success organization, with full accountability for portfolio performance, sustainable revenue growth, and team execution across assigned clients and verticals

● Own a book of business directly or indirectly comprised of multiple clients, totaling approximately $100M+ in annual revenue

● Develop, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services and operational refinement, reaching or exceeding assigned revenue goals within the fiscal year

● Establish revenue targets, performance expectations, and operational priorities for direct reports, including oversight of P and L responsibilities where applicable

● Oversee and guide a team of Managers and/or Senior Managers and their associated client relationships, ensuring consistent delivery, quality, and client satisfaction

● Design, evolve, and optimize team structure, workflows, and best practices to support scalable growth, operational efficiency, and long-term client value

● Identify and lead continuous improvement initiatives, including process refinement, training enhancements, and cross-functional collaboration, to drive measurable gains in team effectiveness and client performance

● Ensure consistent execution of Client Success standards, performance metrics, and service models across all managed teams, with accountability for outcomes, quality, and client impact

● Collaborate closely with Co-Director(s), VP, and President, Home Services to design and launch client growth initiatives

● Partner with VP and executive stakeholders on strategic and operational initiatives and serve as a trusted advisor to the broader Home Services organization

● Develop trusted, successful relationships with all client contacts and Centerfield colleagues

● Act as an escalation point for complex client, operational, or performance issues and ensure timely, effective resolution

● Oversee development of, and contribute materially as needed, to ensure quality of presentations during client meetings, business pitches, and internal syncs

● Host and/or attend weekly or bi-weekly meetings with clients; discuss ongoing objectives and understand success KPIs

● Host and/or attend internal meetings as necessary for client projects and team/company initiatives

● Learn and understand internal systems and assist the team with client communication related to technical issues

What We're Looking For...
● 10+ years of experience in client success, account management, or related client-facing roles, including progressive people leadership responsibility

● Knowledge of and extensive experience with digital and/or performance marketing, including paid media advertising

● Demonstrated ability to own and grow large, complex books of business with significant revenue responsibility through performance-driven strategies that deliver sustainable growth via client expansion, cross-sell, and upsell

● Proven experience leading and developing managers and senior-level individual contributors in a performance-driven environment, while thriving as both an individual contributor and a people leader who sets clear expectations, drives accountability, and delivers coaching and development

● Strong resource planning, delegation, and prioritization skills, with the ability to balance client needs, team capacity, and competing priorities while maintaining visibility into execution, outcomes, and risk

● Experience designing and implementing best practices that drive operational excellence, quality, and consistency at scale

● Strong problem-solving and cross-functional leadership skills, with the ability to think critically, build relationships, and proactively partner across sales, media, product, operations, finance, and engineering teams to drive solutions

● Comfortable leading through change in a dynamic, performance-driven, fast-paced environment, with a proactive, self-motivated approach and strong sense of responsibility

● High level of integrity and professionalism, with a strong sense of ownership and sound judgment in all decision-making

● Excellent written, verbal, presentation, and interpersonal communication skills

● Flexibility in work hours depending on client meeting schedules across multiple time zones

● Ability to travel, as needed, to accomplish client goals (<25%)

Life at Centerfield...

• This is a hybrid position, and employees are expected to come into our Playa Vista, CA office every Tuesday, Wednesday & Thursday

• Competitive salary + semi-annual bonus

• Unlimited PTO – take a break when you need it!

• Industry-leading medical, dental, and vision plans + generous parental leave

• 401(k) company match plan – fully vested on day 1

• Outside patio overlooking Playa Vista + cabanas, firepits & working grills

• Monthly happy hours, catered lunches + daily food trucks

• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

• Fully stocked kitchens with snacks & drinks

• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)

• Free onsite gym + locker rooms

• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

• Monthly team outings (ball games, casino night, hikes, etc.)

• Career growth – we enjoy promoting from within!

#LI-Hybrid

#LI-CC1

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.