Director of Client Strategy & Value Realization

Strategic Retail Operations Advisory:

• Facilitate a comprehensive consultative process to understand client-specific challenges and objectives, developing tailored retail strategies that optimize using Simbe’s technology.
• Provide strategic advisory services to senior client executives, focusing on integrating Simbe’s technology within their existing operational frameworks to maximize efficiency and effectiveness.
• Develop change management programs that support the adoption of technology, streamline operational changes, and enhance employee engagement.

Client Strategy Development:

• Lead Joint Business Planning sessions with key clients to create strategic roadmaps that enhance technology adoption and operational integration.
• Drive the prioritization of use cases and the development of capability roadmaps that are aligned with clients' long-term strategic goals.

Business Case Development and Value Realization:

• Utilize business casing to design initiatives that accelerate client adoption, optimizing the use of Simbe’s technologies for rapid value
• Establish robust performance metrics to evaluate and communicate the impact of Simbe’s solutions on client operations, linking technology implementation directly to business outcomes.

Commercial Enablement:

• Equip Simbe’s sales and marketing teams with deep industry insights, empowering them to effectively communicate the benefits and value of Simbe’s offerings.
• Act as a thought leader, guiding the broader organization on retail industry trends and best practices.

Client-Centric Expansion and Scalability:

• Manage the expansion of Simbe’s technology within client operations, adapting implementation strategies to achieve aligned outcomes and phasing.
• Help clients weave Simbe’s technology into their overarching strategic priorities, addressing overlapping initiatives and guiding significant operational changes beyond mere technology implementation.

Required Skills and Qualifications:

• Bachelor’s degree in Business, Technology, or related field; masters preferred.
• 10 years’ experience in strategic consulting, retail technology, or a leadership role within the retail sector, with a proven track record in retail or consumer goods sectors.
• Expertise in digital transformation projects, with an emphasis on integrating new technologies into established retail operations.
• Strong strategic thinking and problem-solving skills, capable of conceptualizing and implementing innovative solutions that address complex business challenges.
• Exceptional analytical, organizational, and project management skills.
• Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships.
• Experience in managing cross-functional teams and multi-stakeholder environments.
• Demonstrated success in managing large-scale projects and client relationships.
• This role requires significant travel, with the expectation of being on-site with clients 40-60% of the time to effectively manage projects and stakeholder relationships.