What You Will Do:
- Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners.
- Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base.
- Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems.
- Strategic Escalation: Act as the final point of escalation for "unsolvable" technical bugs, delivery discrepancies, or high-priority system failures.
- Product Advocacy: Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap.
- Mentorship & Growth: Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving.
- Standardization: Develop and refine "Playbooks" for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience.
Who You Are:
- You bring 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a formal leadership or people-management capacity.
- Executive Ownership: You embody a "driver" mentality. You take full accountability for key initiatives, navigating ambiguity with a sense of urgency and ensuring projects reach the finish line through proactive leadership.
- Analytical Power: You possess elite problem-solving skills and are comfortable "getting into the weeds" with data. You are proficient in SQL for database querying, as well as Excel and other advanced analytics tools.
- Technical Literacy: You have a foundational understanding of HTML and JavaScript (or a similar scripting language). You understand the architecture of the web and how disparate technical systems communicate.
- Systems Expertise: You have a working knowledge of HTTP REST endpoints and the ability to diagnose failures within API-driven environments.
- Master Communicator: Fluent in English, with the ability to clearly translate complex technical concepts for executive stakeholders and business priorities for engineering teams—without anything getting lost in translation.
How You'll Stand Out:
- Fluency in German is a strong plus, enabling close collaboration with teams and stakeholders across our Hamburg HQ and wider DACH region.
- Familiarity with Java, Kotlin, or Swift, or personal experience building and deploying your own applications.
- A deep understanding of the mobile ad tech landscape, including SDK integrations and current industry best practices.
Top Skills
What We Do
applike group is the leading company building in the app economy. Our technologies + businesses to cover the full value chain of the mobile apps market. Our companies work independently, but benefit from each others’ technologies and knowledge. We are 4 companies (JustDice, adjoe, Sunday, justtrack) under one roof of applike group. justDice: We build exciting app-discovery products for mobile gamers. With >50 million users we are the global market leader, while still growing rapidly every day adjoe: We build new technologies and ad formats that create a competitive edge for mobile app developers. Sunday: We create and publish extremely engaging and addictive mobile games with smart and player-friendly monetisation justtrack: One-stop software to automate your whole user acquisition process. This would be inconceivable without the 3 developer teams that form the core of applike group. We are 100 percent tech company where everybody is interested in computer science. We are always giving our best to get in touch with the newest technology in order to build the most relevant products. Our mission is to build software with the capability to distribute ads to every mobile device on earth.
