Director of Client Services

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.  We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Global Services, LLC is seeking a Director of Client Services. The Director will be responsible for leading the successful performance of a portfolio of service contracts with federal government customers. The Director will manage the entire contract lifecycle, from contract award and kickoff, ongoing operations and eventual contract closeout. To be successful, they will need to strategically support onsite contract program managers managing the day-to-day operations by providing the oversight, support and corporate knowledge. The Director may have direct reports of Corporate and/or Onsite Program Managers, Project Managers and Team leads. The Director will focus on the delivery and support in a specific capability area, customer agency or regional area. The Director will also support business development efforts providing technical expertise or customer knowledge in capability briefs, proposal efforts or customer meetings. 

Expected Outcomes: 

• Become a key member of the corporate operations team and serve as the main resource/PoC for a portfolio of contracts.
• Develop a corporate knowledge base of policies and procedures and stay up-to-date on any changes impacting the project teams.
• Manage contract administration over multiple contracts/task orders in coordination with project control and finance team members, ensuring completeness and accuracy in a timely manner.
• Manage contracts, including but not limited to, overseeing transition in activities, contract modifications, vendor subcontracts, purchase orders, accounts receivable, accounts payable, employee travel authorizations, employee expense reimbursements, and travel/other direct cost (ODC) budgets.
• Manage employee and partner engagement on multiple contracts.
• Support team member training, recruiting and hiring, onboarding/offboarding, status changes, reviews, and professional development.
• Promote SNG to our team members and collect feedback on employee engagement initiatives.
• Develop contracting officer representative (COR), customer and other relevant stakeholder relationships on multiple contracts.
• Coordinate the collaboration of multiple contract leaders in a common customer or capability area along with partner leadership

• Contract execution excellence
• Customer, partner and contracting relationship management
• Team leader development

• Recruits, interviews, hires, and trains management-level staff in the department.
• Oversees the daily workflow of the portfolio.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Strong relationship building skills.
• Excellent interpersonal and public speaking skills.
• Demonstrated experience setting, monitoring and meeting quarterly and annual goals.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

• Bachelor’s degree in Business Administration, Logistics, Engineering, or other industry-related field required; MBA preferred.
• PMP certification preferred
• At least 10 years of industry-related experience including three years in upper management required.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Light travel is expected – one to five days per month