Director of Client Services | Strategic Accounts

Posted Yesterday
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Hiring Remotely in Austin, TX, USA
In-Office or Remote
Expert/Leader
Information Technology • Consulting
The Role
Lead strategic client relationships and global delivery for a portfolio of enterprise accounts. Own account strategy, expansion, commercial outcomes (SOWs, forecasting, margin), team orchestration, and delivery excellence for AI, cloud, and modernization initiatives.
Summary Generated by Built In
About Virtasant

Virtasant is a global technology services company that delivers outcomes through automation. Our services include software engineering, technology operations, cloud migration, application modernization, and technology cost optimization.

We help some of the world's largest organizations modernize their technology operations, optimize costs, and unlock new opportunities for innovation. Our fully remote, globally distributed team is passionate about delivering world-class technology solutions while embracing a culture of excellence, ownership, and impact.

The Role

This is an opportunity for an outcome-focused client relationship and delivery leader to build their own business, working with some of the world's leading companies and leveraging Virtasant's innovative outcomes-through-automation model. We drive real value, not fees — you'll partner with your clients to deliver successful outcomes, and you'll be part of building the world's next great solutions model: one that doesn't charge clients for software or services regardless of outcomes, but shares in the success of guaranteed results.

In this role you'll build deep client relationships, lead exceptional global teams, and pair with our solution leaders to deliver the best possible client outcomes while building the next generation of technology services.

What You'll Own
  • Relationships. Build durable trust with VP / C-level sponsors; become the outside voice they rely on for AI and cloud strategy decisions.
  • Account strategy & expansion. Build a strong portfolio based on trust, delivery excellence, and innovation.
  • Delivery. All of the work will be your responsibility, including the commitments you make and your approach to delivery.
  • Commercial ownership. Drive SOWs, forecasting, margin, staffing, and renewals across your portfolio.
  • Team orchestration. Partner with the delivery leads, engineers, and solution architects working with your clients, as well as our global team, to make sure we deliver the best possible outcomes, every day.
What We're Looking For
  • 10+ years in consulting, professional services, or strategic account leadership, with a clear track record of growing accounts through delivery excellence.
  • Business and technical competence — you can work with executive stakeholders to understand their business problems and with technical teams to develop solutions.
  • Experience owning the full commercial stack: SOWs, forecasting, margin, procurement, staffing.
  • Comfort in lean, fast-moving environments where the account leader also rolls up their sleeves to deliver and work with clients.
  • Demonstrated wins in AI-based solutions, cloud transformation (AWS / Azure / GCP), or enterprise modernization programs at Fortune 500 scale.
Nice to Have
  • Prior P&L or portfolio responsibility
  • Experience running accounts where AI/automation was the core value thesis
  • Background at a high-growth services firm with a focus on automated or outcome-based solutions
Compensation & Benefits
  • Base salary plus uncapped profit share from portfolio
  • Flexible, remote-first work arrangement
  • High-trust, high-autonomy culture
  • Global, distributed team collaboration

Skills Required

  • 10+ years in consulting, professional services, or strategic account leadership with track record of growing accounts
  • Business and technical competence to work with executive stakeholders and technical teams
  • Experience owning the full commercial stack: SOWs, forecasting, margin, procurement, staffing
  • Comfort operating in lean, fast-moving environments and hands-on delivery involvement
  • Demonstrated wins in AI-based solutions, cloud transformation (AWS / Azure / GCP), or enterprise modernization at Fortune 500 scale
  • Prior P&L or portfolio responsibility
  • Experience running accounts where AI/automation was the core value thesis
  • Background at a high-growth services firm focused on automated or outcome-based solutions
Am I A Good Fit?
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The Company
HQ: Austin, Texas
87 Employees
Year Founded: 2007

What We Do

Virtasant is a fully-remote and globally distributed technology and business services company that brings the breadth and capability of more than 4,000 technology professionals in 130 countries. We started working in the public cloud in 2007, and over the last 13 years, our team has built or re-platformed over 200 applications, with over 600 million lines of code currently under management. In this time, our team has developed proprietary software and methodologies that help us quickly and accurately identify opportunities to maximize the speed, scale and cost advantages that come with native cloud computing. Virtasant combines industry-leading cloud specialization with a deep bench of global experts across every aspect of the product lifecycle to deliver superior results to our clients. Virtasant offers services including cloud assessments and migrations, custom product development, information management, machine learning, remote team management, application modernization, full-lifecycle technology outsourcing, and more

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