Director of Client Relations

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! 

AdvanceLaw, a Mitratech company, helps general counsel move beyond cost and brand as proxies for quality by sharing information on law firm and lawyer performance. 

AdvanceLaw is looking for a Director of Client Relations to join our fast-paced, growing team.  This is NOT a legal practice role, but the ideal candidate should have experience in the legal industry, have great client service ethics, and be smart, energetic, and organized. 

Essential Duties & Responsibilities:

• Manage relationships with a client pool of in-house legal departments to assist them with their domestic and global outside counsel needs
• Advise clients on outside counsel strategies to decrease costs and improve relationships with law firms
• Serve as a trusted advisor about lawyers within our panel and legal market trends
• Partner with clients to understand their business and legal needs and identify lawyers within our panel of firms 
• Expand relationships with existing clients and their teams via zoom meetings, email and occasional in-person meetings 
• Manage client matters simultaneously across different legal practice areas within the corporate legal department
• Schedule client meetings and deliver value with each interaction
• Manage law firm interactions around individual matters
• Manage annual client renewal conversations
• Be able to articulate the value of the AdvanceLaw panel over the traditional approach to engaging AM LAW 200 firms and international Magic Circle firms

Requirements & Skills:

• Account or sales executives within the legal industry, including law firm client relations or marketing team members
• Strong organizational skills with the ability to multi-task
• Excellent written and oral communication skills, with exceptional attention to detail
• Experience in management consulting, business strategy, or legal industry strongly preferred
• Ability to work cross-functionally with various business units
• Strategic thinking and tactical execution skills
• Lawyers/paralegals (2 to 5 years experience) who enjoy client relations more than legal practice (and want to transform the profession)
• Experience creating content, writing articles/whitepapers a plus
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Team player and positive attitude in a results-driven environment
• Ability to prioritize and handle multiple requests simultaneously

Education:

• BA/BS degree from accredited institution required.

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $110,000 – $120,000 Annually USD

Total compensation includes US employee benefits, and annual bonus eligibility.  

Benefits we offer:

• Health, Dental & Vision Insurance
• 401k + Employer Match
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.