Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
The Director of Client (Business) Development, Digital Transformation will be a key architect and driver of digital transformation across the firm’s client development function. Working with the Chief Client Development Relationship Officer and the MD, Strategy & Transformation, this role will lead the execution of large-scale, complex initiatives that modernize core client development capabilities, embed AI and emerging technologies, and rewire operational processes to enable scalable growth and a differentiated client experience.
This is a high-impact leadership role for a strategic, tech-savvy, and execution-oriented professional with deep client development expertise and a proven track record of leading complex, multi-stakeholder transformation programs in professional services. The ideal candidate will be both strategy and process oriented, with a deep understanding of current and evolving technology stack and data capabilities for client development. They will be energized by the opportunity to shape the future of how the firm engages, grows, and serves its clients. An agile mindset and the ability to adapt quickly to evolving priorities will be essential to delivering impact in a fast-paced, high-performance environment.
What You Will Do:
Partner with the Chief Client Development Relationship Officer and MD, Strategy & Transformation to define and execute a bold transformation roadmap aligned to firm growth priorities.
Lead cross-functional programs that modernize client development capabilities, including CRM, relationship intelligence, pitch/pursuit, and campaign/event management platforms, ultimately enhancing the client journey.
Scan and monitor emerging trends and technologies—including AI-enabled solutions—and lead the selection, piloting, and scale-up of innovations that enhance client targeting, engagement, and service delivery. Drive adoption across the firm by integrating change management best practices and aligning technology initiatives with strategic client development goals.
Build and execute agile project approaches for process optimization, technology enablement, and operational improvements in support of client development objectives.
Collaborate with Marketing Technology, Knowledge Management, and Practice Management to ensure alignment and integration across systems and data.
Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across the CD function.
Facilitate collaboration across partners, practices, and business units to deliver a seamless and coordinated client experience.
Define KPIs and success measures, track progress, and report outcomes to leadership.
Serve as trusted advisor to senior leadership, synthesizing insights and progress into compelling narratives.
Lead, mentor, and develop a team to execute transformation initiatives with high quality and impact.
Who You Are:
Bachelor’s degree in business administration, Marketing, Computer Science, or related field; advanced degree preferred.
10+ years of client development/business development experience in a professional services environment.
Demonstrated success in executing complex, high-visibility digital transformations.
Preferred proficiency with Microsoft Dynamics CRM, AI and client intelligence tools, data visualization platforms, cloud platforms, and related business development technologies.
Extensive client development experience in a professional services environment.
Proven success leading digital transformation and large-scale change initiatives.
Strategic thinker with strong execution discipline and change management acumen, with experience influencing adoption across senior leadership, partners, and business teams.
Strong understanding of AI, data analytics, and digital marketing technologies.
Experience optimizing CD tech stacks (CRM, pitch/pursuit, campaign management, etc.).
Process-driven, with a track record of operationalizing improvements that deliver measurable outcomes.
Agile mindset with the ability to pivot quickly in response to changing business needs.
Ability to leverage data, analytics, and insights to guide decisions and measure success.
High emotional intelligence, resilience, and adaptability in a fast-paced, evolving environment.
Exceptional communication, storytelling, and stakeholder engagement skills.
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Flexible work arrangements and hybrid work schedule
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.
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What We Do
We are in the business of building authentic, long-term relationships with our clients, who are some of the world’s most successful and innovative investors, entrepreneurs and disruptors at the convergence of and within the life sciences, private equity, real estate, technology, and financial industries. To learn more, visit us at www.goodwinlaw.com and follow us on Twitter at @goodwinlaw and Instagram at @join_goodwin.
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