Director, Client Consulting

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Manages a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients.

• Provides leadership and guidance to a team tasked with conducting detailed review and analysis of data on client issues, client projects, implementations, client configuration changes, client escalations, as well as recommending appropriate client treatment.
• Creates, implements, tests, and strengthens plans of varying complexity aimed at supporting our clients.
• Collaborates with clients to provide subject matter expertise from your team's area of focus as well serves as the point of escalation for your team.
• Supporting your team members with removing roadblocks, finding solutions, prioritizing work as needed, communication across the organization, and raising issues as needed to leadership.
• Works to find ways to improve processes, efficiencies, and improved collaboration across the team and other teams in the organization.
• Develops strong relationships internally and with partners and clients and ensures the team has positive relationships. Acts as an ambassador and a senior subject matter expert in client meetings and sales support. May manage key vendor relationships. Helps build cross functional teams and collaborates with leaders to improve cross-functional processes and workflows. Negotiate with stakeholders across business units to achieve satisfactory delivery for clients/customers.
• Not an exhaustive list; other duties as assigned.

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years
• related professional experience including a minimum of 5-6 years experience in a managerial position.
• Working schedule would coincide with US hours to start and overlap over time to a more daytime routine that coincides with the existing team across the globe.
• Ability and willingness to work: 14:00-22:00 (local time in Poland)
• Excellent English and Polish language skills

Preferred Qualifications

• Credit card business knowledge a plus.
• Good working knowledge of file transfer processes, FTP, NDM, etc.
• Understands data structure, data models, file structures, processing of data files, and file security protocols.
• Mainframe utility knowledge and skills a plus.

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve issues.
• Job Complexity - Works on complex problems of critical scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Works independently with minimal guidance or instructions, while leading global team members on a large volume of work, with the ability to delegate and provide assignments and direction.
• Problem Solving - ability to deduce and solve complex issues and juggle multiple ongoing initiatives simultaneously.
• On call support - at times will rotate with other leaders for on-call support for our clients acting as front line client support when needed.
• Language Skills - Advanced knowledge of English and Polish, written and verbal (C1 - C2).

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].