Director, Chief of Staff

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Chief of Staff

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The Asia Pacific, Middle East, Africa and Europe (APEMEA) business is responsible for all customer-facing and market-supporting functions in the regions. This includes relationship management, business development, strategy, product, and operations across a diverse set of customers (including financial institutions, merchants, digital partners, FinTechs, and governments).
As Chief of Staff, you will be responsible for supporting the President of the APEMEA and work closely with the broader APEMEA leadership team to deliver against strategic priorities, ensure operational excellence, lead region-wide initiatives, and liaise with internal and external stakeholders. Through broad engagement with internal and external stakeholders and exposure to diverse issues / functions, this unique role serves as an exceptional training ground and onramp to a business role. This role will report into the Senior Vice President for Strategy and Operations.
Role:
• Support the President of the APEMEA in execution of priorities, implementation of operational objectives, and strategic thought leadership. Drive coordination across the APEMEA businesses.
• Lead on the Presidents strategic customer engagements, including but not limited to B2B hosting, agenda at key global events i.e. Davos and ad-hoc meetings.
• Support the continued development of a strong APEMEA culture through working with the communications team on Town Halls, strategic communications, etc. Continue to think pro-actively and creatively about how to foster a strong sense of community.
• Responsible for briefing and preparing the President for internal and external meetings; requires frequent engagement and close coordination with all aspects of the business, including account teams, marketing and communications, legal / compliance, and product.
• Ability to work across multiple regions and business units to provide a central point of contact for the APEMEA region with other key internal and external partners, including:
o Work with Investor Relations – drive development, coordination, and approvals for APEMEA narratives for quarterly earnings and Investor Days; serve as key resource for ad hoc investor requests
o Office of the CEO – primary point of contact for the OCEO, including driving the development and approval of all briefs and supporting documents for CEO.
o Regional / global counterparts – liaison for President and Global Product teams on strategic initiatives, ELT / Board engagements, etc.
• Support the broader APEMEA management team in strategic projects and through regular cadence of leadership meetings, offsites, strategy sessions, QBRs, etc.
• Drive individual projects as directed by President of the APEMEA and SVP of Strategy and Operations.
All About You:
• Experience doing global C-suite/CEO level presentations in MNCs, working across BU to build business cases.
• Experience working on high impact global events i.e. Davos coordinating across customers, government and media
• Have experience in global C-suite/CEO level reporting for Quarterly Operating Reviews and running Quarterly Business Reviews
• Have knowledge of the payments industry and be able to provide a view on strategic direction, industry trends to facilitate well-reasoned discussions influencing the direction of focus
• Experience working on concurrent projects across multiple global stakeholders and multiple topics with short time frames. Toggling between strategic and tactical/detail-oriented views.
• Strong inter-personal skills with ability to build relationships, influence without authority, and collaborate internally and externally, at all seniority levels
• Trusted partner who can manage sensitive information and maintain confidentiality; ability to understand unspoken sensitivities and exercise absolute discretion is a must.
• Appetite for dynamic working environment; comfort with ambiguity, ability to flex as needed. Ability to prioritize and manage a diverse set of competing needs.
• Obsessive attention to detail; strong affinity for organization and process.
• Strong written and oral communication skills a must. Ability to zoom in / out on topics, then translate into written materials that enable a senior executive to understand and action. Standout content/storytelling skills (meetings, email, presentations – including leveraging data).
• Genuine excitement about both customers and community; desire to help the President and broader leadership team support and execute against both. Passionate about creating a positive, productive culture.
• Entrepreneurial mindset: eager to learn about new topics and apply business acumen to drive team value. Proactive, flexible, and collaborative working style; self-starter is a must
• Sense of urgency; excel under pressure (e.g., fast turnarounds, leadership visibility).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.