Director, CFI West

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
As a Director, Product Sales Leader for Community FI (CFI) West, you will set the strategic direction and lead execution for product sales across the western territory to expand merchant portfolios and deepen client relationships. You will manage a regional sales team, align go-to-market plans with product development, and drive revenue growth and market share for Fiserv in the CFI West region.

What you’ll do:

• Lead the strategic direction, development, and execution of product sales and existing client initiatives for the CFI West territory.
• Manage, mentor, and develop Sales Executives into high-performing contributors through coaching, performance management, and career development.
• Identify and capitalize on market and channel opportunities to expand merchant portfolios and product reach.
• Collaborate with product development, marketing, and operations to align product roadmaps and go-to-market strategies.
• Build and maintain strong relationships with key clients and stakeholders to drive retention and expansion.
• Oversee sales forecasting, budgeting, P&L and territory performance metrics to meet revenue targets.
• Drive continuous improvement in sales processes, enablement, and lead generation to support scalable growth.

Experience you’ll need to have:

• 8+ years of experience in enterprise product sales and regional sales for financial institutions, driving merchant portfolio growth and territory revenue.
• 2+ years of experience leading sales executives, including coaching, performance management, and developing teams to execute go-to-market strategies.
• Experience with merchant acquiring and payment processing platforms and POS/integration technologies.
• Experience with CRM and sales engagement platforms and analytics
• Experience in contract negotiation, pricing strategy, revenue forecasting, and P&L/territory financial management.
• Bachelor's degree or equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Direct experience designing and scaling channel partner or reseller programs for payments and merchant services.
• History of presenting sales strategy and performance to executive leadership and board-level stakeholders.
• Prior work with merchant risk, chargeback mitigation, or value-added services (POS integrations, loyalty solutions).
• Experience with stakeholder management and executive communication within large, matrixed organizations.

Travel:

• Approximately 50% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

#LI-JF1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.